Changes to Trello Support for Free Plans

[#1]

Hey, Trello Community!

Over the past few years, the exponential growth of Trello’s user base has made it difficult to scale dedicated support for users on the free plan, causing longer wait times during peak volume periods. Therefore, starting June 2024, only Trello users with an active paid subscription will be able to submit support tickets. If you’re utilizing the free edition of Trello, you will be unable to open a ticket via our Support portal. However, we encourage you to raise your question in the Atlassian Community or search for an answer in the Trello Knowledge Base.

The Atlassian Community is a vibrant hub for users of all Atlassian products, including Trello, ranging from beginners to experts. This shift toward a Community-based support model is aligned with how support is currently provided for free editions of other Atlassian products. 

To help you navigate and use the Community effectively, we've put together a helpful demo that showcases its features and benefits. You can watch the Atlassian Community demo here: Get Involved with Atlassian Community.

We hope this shift allows users to quickly find answers to questions already asked by fellow users, or connect with a fellow Trello expert within the Community to answer a unique question. For more information about this change, please check out this help article in Trello Support. We greatly appreciate your continued support as Trello continues to scale, innovate, and help millions of teams across the globe! 

[Dave Mathijs]

A logical step and alignment with the other products and plans.

[Muhammad Mehfoz]

Try to best forecomming 

[Andy Gladstone]

<ECHO> 

Exactly what @Dave Mathijs said.

<ECHO>

Thanks for this update @Erika Storli! 

[Christine Potochny]

I've been using Trello for years (cycling through free and paid plans). Currently on a free plan ("I think"? since Trello does not even show me what plan I'm on ).  But I digress..

Trello "free" has been bugging A LOT starting in the past 3 to 6 months. What happened?  Boards don't load, archived cards do not disappear from lists, active cards when clicked are "not found" and other bugs and annoyances that make Trello very frustrating.  (MacBook Pro here, on Chrome).

Will moving to a paid plan get rid of the bugs?  I have a feeling NOT and so I hesitate to do so.  Very disappointed as I (used to) love the product.

[Joan Margau]

I have the same question. Do I have to move to a paid plan to get Trello to function? I never had a problem until recently. I get it that it takes a lot of maintenance to upkeep Trello which is the best software of it's kind. 

[Priscila Rafael]

Gostaria de saber quais bandeiras de cartão de crédito aceitam e se disponibilizam NF ?

[Mark Robinson]

I'm also frustrated with the poor functionality of the free version, although it should be all I need.

I have a team of 9 people sharing one Trello board. Currently, there are 8 users on the board. Trello will not allow me to add the 9th person, a new hire, giving me a message that the Trello Free version only allows 10 people per board.

Is this a new kind of math where 8 + 1 = more than 10? Do I need to just create a completely new board and loose all my current data?

[EV]

DISGRACEFUL BEHAVIOUR!

Your free plans are full of bugs and you expect people to pay in order to report a software issue for you to fix?

Laziest software developers