Yesterday I earned the Atlassian Certified Master (ACM) designation after passing the Atlassian ACP-400 exam. It was indeed a challenging exam. Some of the SLA questions were very complex and extremely challenging. You will be tested for your knowledge, believe me.
Study preparation has been extremely useful. Touching areas in Jira Service Desk that I have not touched before. Assisting our customers with Jira Service Desk questions and setups will be a lot easier in the future.
NOTE: This is exam will be retired on the 28th of February 2021.
Study preparations
- Getting hands-on with Jira Service Desk is crucial for your preparation.
- Setup a Jira Service Desk instance that will act as your playground for practicing.
- I created multiple Jira Service Desk projects and made some use cases that would simulate customer based setups.
- Focus areas for the exam in Jira Service Desk where you will have to practice a lot: SLA, permissions, security and project administration.
- Use Jira Service Desk PDF as your bible when preparing for the exam.
- Take the Jira Service Desk Administration Certification Prep. It will give a good idea of what to expect when taking the exam.
- Practice, practice and practice on your local Jira Service Desk instance.
Exam tips
The exam tips were the same tips I gave for the ACP-300 article I wrote a few months ago, but they still apply.
- Read about the proctored exam and prepare your laptop for the exam software that will be launched when the exam starts.
- On the day of the exam you should find a small and quiet room. I used a very small office at the company where I work. A good idea is to book the room in advance.
- Let other people in the building know you are being examined so nobody can disturb you.
- Do not panic if a question is difficult to answer. Flag it or do not answer it and jump to the next question. Unanswered questions will be marked when the last question in the exam has been answered.
- Try to eliminate the wrong answers for each question. This will give you a better chance for selecting the correct answer(s).
- Make sure that ALL exam questions have been answered.
Useful resources
