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unable to login to training

Edited

about a week ago I could login in and take training.  Today after searching for 1/2 hour, I found our the email used to login to training uses my correct email address with a "1" at the end of it. Example: myname@someemail.com1

There should not be a "1" at the end of .com

Any idea how I can fix this? I am not being recognized by your system.

1 answer

1 vote

Hey @James Malgieri , I work on the training and certification team. I'm happy to help you here. So as not to compromise your personal email details please create a ticket for us here: https://getsupport.atlassian.com/servicedesk/customer/portal/9/create/260

and we can work through your specific log in issue with the "1" at the end.

But to answer your question, you're correct that there should not be a 1 at the end of .com. Furthermore, it's important to let you know that your training ID used is your Atlassian ID. This can be controlled at https://id.atlassian.com

We'll look for your ticket there so that we can help. Hope to hear from you soon!

Cheers,

Nathan

Hi Nathan, I'm creating the ticket now. Jim

I just added this issue and tried to access it via https://id.atlassian.com

How in hell in this possible??

--------

Proxy Commenter commented:

'Malgieri, James' <my email edited out> either does not have access to this issue or does not have a valid account.

Our proxy commenter added this comment on their behalf:

I just added Kateryna's email address and sent this to her directly.

a.mta2vsmtp.cc.aws-usw2a.prd.sparkpost rejected your message to the following e-mail addresses:

Kateryna Sapiha (atlassian-university@am.atlassian.com)

a.mta2vsmtp.cc.aws-usw2a.prd.sparkpost gave this error:
relaying denied

Your message wasn't delivered due to a permission or security issue. It may have been rejected by a moderator, the address may only accept e-mail from certain senders, or another restriction may be preventing delivery.





Hey James,

I'll be on the lookout for that ticket and will respond.

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