{{issue.duedate}} is returning blank in comments (acp 620 training course)

[IQ Papelerias IQ Papelerias]

Hello! I am new here and thank you so much for allowing this space for questions. As the title reads, I am going through the training course for the acp 620 and in the section where we use smart values for automation.

Specifically, we created a rule where when a story is changed to in progress, to assign a due date 5 days out, which I have managed to assign using the {{now.plusBusinessDays(5)}} smart value. It populates the due date as expected. Afterwards I have an and rule, that reads: add comment to issue:  

"

The due date has automatically been set to: {{issue.duedate}}

The priority is: {{issue.priority.name}}

"

When I test my automation, I move a story to in progress, the due date is populated, but the comment is also populated as follows:

The comment is populated but missing the due date used, in this case June 11th. Any thoughts? Thank you so much in advance

[Andrew _Zim_ Zimmerman _Appfire_ · Accepted solution]

Hi @IQ Papelerias IQ Papelerias,

Just to try it out, can you see what happens if you add a "Re-fetch Issue Data" action component in your Automation rule, right before the component which adds the comment?

If that doesn't work, can you share a screenshot of your automation rule here?

Best,
Andrew

[IQ Papelerias IQ Papelerias]

That did the trick! Thank you so much. Oddly enough, the training course did not mention doing that or anything. Thanks again!

[Andrew _Zim_ Zimmerman _Appfire_]

@IQ Papelerias IQ Papelerias right on! Happy to hear that.

I've noticed that sometimes the re-fetch is needed for Automation components that use smart values to reference other elements on an issue that were set/updated earlier in the same automation rule.

Glad it worked for you!