Hello, has anyone found that the courses in which they were registered are no longer available this morning? I had purchased a course and had even started working on it, but it does not appear in my profile anymore. Every member of my team who was enrolled in the same course is experiencing the same issue. Has anyone else had this problem? Did you figure out a resolution?
I already put in a ticket. No one has responded. FYI, I put in a ticket on something else over a week ago, and no one responded to that either. When I go to the link to the ticket email (the View Request link), the ticket site just throws an error, so I can't even see a status on it. (Yes, I am logged in when I try to view the ticket.) This is all I see when I look at the ticket, so I have little faith in Atlassian support right now.
Please note that the major issues is the fact that all of us have been unenrolled in the course. The secondary issues is not being able to see tickets, but I can see tickets if I go into INCOGNITO, which is a really weird solution! The issue of not being enrolled in courses is NOT solved with going incognito.
We've got the whole team working on restoring service. Additionally we'll extend course and exam timelines in recognition of the incident so that your team doesn't have any issue losing time.
The underlying issue is that our LMS vendor restored a much earlier backup of our system during routine maintenance last night. We're as upset as you are, and are working to restore service as soon as possible.
Thank you, @Felix_Sargent. I certainly understand that this sort of thing can happen. I provided the list of people who need access. Unfortunately two of our people had started the course and will have to reestablish their progress, but that's not a huge deal. Please let me know when things are resolved or if you need the list of people or the receipt information again. Purchasers were Kate Casey, Denise Rigato, and I for the other team members listed previously.
@Chris Berardi Although we don't offer support over the phone for the University site, the anticipated downtime is expected to end approximately 30-45 minutes from now. If you are still having trouble accessing the site after that time, please respond via the open ticket, as this message thread is not monitored by our Support team.
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