This is awesome! Language is so important in connection and creating environments where everyone feels trust and empowerment.
This article has really got me thinking about language and how we can use it to lift ourselves and our team members. I love the idea. Thank you for the thought provoking content
Yes! I love switching sorry to thank you. It means that those who you're often apologising to, feel a stronger sense of acknowledgement of their time. When people thank me for being patient rather than saying sorry I'm late, I'm able to let things go a lot easier.
thanks for sharing
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