I couldn't find out how the pricing of this addon should be calculated in our case. I'd like to purchase team calendar addon for only a small team of 15 people, but we manage approx. 1000 users in our Confluence cloud. Now, based on the available pricing models, this is my option:
My question is, how can I make sure we'll pay only 15x $2.50 and not 1000x $2.50 monthly?
You are not the only one complaining about this and who decides not to use an add-on because of this.
But it is always an case to case decision, if the value of the add-on for the number of users who will use it is worth it or not. And this decision is sometimes pro getting the add-on, although only a few users will use it and a lot users won't and sometimes against it.
When working in customer support, it’s crucial to calculate, analyze and monitor specific numbers, called KPIs (Key Performance Indicators). They go hand-in-hand with customer satisfaction, problem d...
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