Multiple reminders in one notification

[AGS360 Support Team]

Hello, 

We have set up multiple calendar reminders going in one address.  We see that when two reminders of the same 'event type', if they do not have a difference of 5 minutes between them, then the system creates one notification. This email notification will include these two reminders. For example if one reminder is at 9:00 and the other at 9:03 it will merge them in one email notification. If one is at 9:00 and the other at 9:05 then it will create two separate emails and this is as what we expect. Any idea on how to resolve this? 

[Diego]

Hello there!

I was trying to replicate the behaviour described. Initially, when using the event type "Event" I received one email per event.

However, when creating events of other types such as Travel, this behaviour was present and reproducible. Further, I have found an issue pointing to a recurrence improvement for the calendar reminder job. You can check it here:

CONFSERVER-48422 -CalendarReminderJob only runs every 5 minutes delaying sending of reminders

What happens is that notifications are not really sent when they should be sent. With this improvement in mind, I created another suggestion here:

CONFSERVER-57824 - Improve Granularity of Event Reminders in Team Calendars

Let us know your thoughts on this!

[Shannon S]

Hi there,

Could you clarify - this is for Team Calendars and not Questions, correct? Your query was in the Questions for Confluence collection and I wanted to make sure which product it was about.

That said, there's a feature request for digest notifications in Confluence that would encompass your request:

• CONFSERVER-51741 Allow users to receive a daily digest of notifications

I would recommend voting on it and watching in order to be informed of any updates!

Let me know if you have any questions about that.

Regards,

Shannon