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Confluence cloud user not available in pick list when creating a new event

We have a user that use to be able to be added to the calendar, and now he cannot be chosen. We are still able to create JIRA tickets for him, it just seems to be confluence. I just tested to see if I can do an @ tag for him in confluence and I cannot, but I can still tag the rest of the members of the team.   

1 answer

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Mykenna Cepek Community Leader Dec 24, 2020

Check to see if the user has been added to your Confluence instance, and is not disabled. Note that this is a Confluence Admin function.

Users can be added and enabled/disabled separately in Jira and Confluence.

Thanks!  Yes, that person was enabled.  I disabled and re enabled the user and it corrected the problem in the short term.  I am interested to know why it was not showing since it was already enabled, in case we run into it again.

Mykenna Cepek Community Leader Dec 28, 2020

Hmm, I'm not sure. The good news is that you've corrected the problem for that one user, and you've found a quick workaround in case it happens again.

If it continues to happen to other users, and becomes burdensome, then I'd suggest reaching out to Atlassian support. Hopefully this is a one-time glitch.

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DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Site Admin
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