Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Confluence cloud user not available in pick list when creating a new event

welder December 21, 2020

We have a user that use to be able to be added to the calendar, and now he cannot be chosen. We are still able to create JIRA tickets for him, it just seems to be confluence. I just tested to see if I can do an @ tag for him in confluence and I cannot, but I can still tag the rest of the members of the team.   

1 answer

0 votes
Mykenna Cepek
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 24, 2020

Check to see if the user has been added to your Confluence instance, and is not disabled. Note that this is a Confluence Admin function.

Users can be added and enabled/disabled separately in Jira and Confluence.

welder December 27, 2020

Thanks!  Yes, that person was enabled.  I disabled and re enabled the user and it corrected the problem in the short term.  I am interested to know why it was not showing since it was already enabled, in case we run into it again.

Mykenna Cepek
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 28, 2020

Hmm, I'm not sure. The good news is that you've corrected the problem for that one user, and you've found a quick workaround in case it happens again.

If it continues to happen to other users, and becomes burdensome, then I'd suggest reaching out to Atlassian support. Hopefully this is a one-time glitch.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events