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Cannot UNsubscribe from a calendar

Mike Rathwell Community Leader May 25, 2018

I have a user that is definitively NOT watching anything (at all) in Confluence but is being mailbombed by one particular busy calendar. When I query the database behind Confluence, I can see that he is subscribed to the calendar he is getting notifications from. 

Is there ANYway to UNsubscribe him? I am perfectly ok with rooting around in the database if it has to be done manually and do have a test instance to try it out in.

1 answer

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Answer accepted
Shannon Atlassian Team May 28, 2018

Hi Mike,

When you head to the Calendars sub-menu in the navigation bar, does the user have the ability to Stop Watching the calendar as illustrated below?

If he only has the ability Watch, could he try watching it and then selecting unwatch it?

I'm not sure myself how this would be done in the database, but this is what I would recommend trying first.

Regards,

Shannon

Mike Rathwell Community Leader May 29, 2018

Hi there... Thanks for looking at that for me. I went down to the user and he DID have a "Stop Watching" through that. HOWEVER, when I query the DB directly, I can still see that he has a subscription. Will let you know if that did actually stop him getting notifications from that calendar.

Shannon Atlassian Team May 30, 2018

Thanks for confirming that, Mike.

Keep me updated if it works, and if not we'll try to find out the safe way to update the database.

Shannon

Mike Rathwell Community Leader May 30, 2018

Well, the user hasn't seen anything since we made that little change. I'll have him watch it for a couple of days and if it remains shut up, I'll mark this as accepted. So far so good (at least it seems so for the nonce)

Thanks for the tip; it's not "obvious" where to find tha

Mike Rathwell Community Leader May 30, 2018

Well, the user hasn't seen anything since we made that little change. I'll have him watch it for a couple of days and if it remains shut up, I'll mark this as accepted. So far so good (at least it seems so for the nonce)

Thanks for the tip; it's not "obvious" where to find that.

Shannon Atlassian Team May 31, 2018

No worries, Mike! Thank you for confirming that so far everything is good.

I'll await your reply when we know for sure if it worked.

Shannon

Mike Rathwell Community Leader Jun 06, 2018

@Shannon, that was exactly the fix. I just validated that there hasn't been a single notification message since we made that change you recommended.

Shannon Atlassian Team Jun 06, 2018

Mike,

Thanks for confirming that! Glad it worked out. :)

Regards,

Shannon

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