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Ask (our Community leaders) Anything -- answers LIVE at Summit!

Bridget Community Manager Mar 27, 2019

Hello, Atlassian Community! We are THRILLED to announce that we'll be hosting our first ever live AMA at Summit 2019 in Las Vegas. Submit your questions below and our panelists will answer them at Summit. 

Location: Shoreline Expo

Date & Time: 09 Apr 2019, Community Night

Panel Session: 6:40pm-7:20pm Theater A

Our panel of experts will be ready to share their experiences leading Atlassian's online, offline, and in office Communities. Ask them anything about their Atlassian journeys, the impact that becoming a Community leader has had on their careers or anything else you're curious about! 

You can read more about our panel below, and be sure to add your questions for them in the comments below. Feel free to add general questions for the group or direct specific questions towards a particular panelist––you'll hear answers to your questions live at Summit in Las Vegas! 



Stephen began his Atlassian journey as a Dallas Atlassian User Group Leader in 2013. From there, he became a Community Champion, attended 4 Summits as a customer, and joined the Atlassian TEAM in 2018 as a Senior Community Support Engineer

He also is an avid baker and is an ultimate team player!


Fadoua is a Community Champion who works in the healthcare industry at Inova Health System as a Systems Administrator. She just joined the Northern Virginia AUG leadership team!

Fadoua is a constant source of inspiration and helps to all Community members. She's the only Atlassian Admin in her Institute and is thus an expert in supporting Marketplace Apps and triaging bugs. 

She loves photography, painting on glass and going to Taekwondo class.

@Kimberly Deal 

Kimberly Deal is a co-leader of the Columbus, Ohio Atlassian User Group and is also a Community Champion

She built her user group from the ground up, from zero to close to 250 members! 

Kimberly is a skilled cupcaker, and her dream job is orchestrating a pyrotechnic event. 

@Mark Lang 

Mark is a Software Engineer at Cisco (where he's been since 2006!) where he started a Company User Group program in 2016. His first meeting was a hit with over 200 attendees, and the rest is history. Mark is as a JIRA, Confluence, and Bitbucket Administrator, and manages 14 team members as a technical lead. Most importantly, Mark is a huge star wars fan who appreciates really high-quality stickers from his software vendors.

@Danny Zuccaro 

Danny is a Senior IT Manager at TD Securities, where he started a company user group. He is also the co-leader for the Toronto Atlassian User Group and a Community champion. 

In his first year as a User Group Leader, he hosted 12 events. Danny is also known for his awesome pizza making skills.

Danny is constantly mentoring others to help drive success with Atlassian tools and is also involved in the Toronto agile community.


34 answers

15 votes


How do you reconcile your Community Champion effort with your main job? Do you have any agreement with your employer?  


As an AUG leader, how do you motivate your AUG members to be more active, e.g. give a talk on their own and not just consume talks? 

Took the question right out of my mouth @Thomas Schlegel 

Like # people like this
Fadoua Community Leader Apr 15, 2019

Hello @Thomas Schlegel _AUG_   & @Meg Holbrook 

There is no agreement between my employer and myself. I try to answer questions during my lunch time or after work. Also if there is downtime at work, I jump to the community site and try to help.

There are days when it is really hard I try to do it over the weekend to make up 😉

Like Celina Zamora likes this

Hi @Thomas Schlegel  & @Meg Holbrook 

Much like @Fadoua I do not have an agreement with my employer.  All the work I do on here is on my own time, though both my previous employer and current employer will work with my schedule when I am working with the Columbus User Group, either leaving work early for our evening program or coming in late if I am facilitating a breakfast meeting. 

For @Thomas Schlegel 's second question, I think finding ways for our users to get to know each other and be more comfortable around the membership has really helped us in getting people to present talks.  In the more open formats, we encourage conversations among the members and when we hear someone talking about a subject they seem to feel comfortable with, will ask them if they would be interested in presenting on that subject.  We've been able to have several user presented sessions over the last year using that method.

Like Celina Zamora likes this
Danny Zuccaro Community Leader Apr 15, 2019

Hi @Thomas Schlegel and @Meg Holbrook

As with @Kimberly Deal _Columbus ACE_ and @Fadoua - no formal agreement with my employer. I will try to fit in time throughout the day or when I may be researching a question of my own. Makes for fun lunch time surfing. 

Like Celina Zamora likes this

Hi  @Thomas Schlegel  and  @Meg Holbrook 

The company user group has been a bit different.  

It started as me doing this on spare time on top of everything else.  Since it has been recognized as a best practice after an internal audit, my management is more inclined to give me time to plan this and even consider getting involved in the Regional User Group.

Like Celina Zamora likes this
9 votes
Jack Brickey Community Leader Mar 28, 2019

Questions for the panel.

  1. As an AUG leader how do you enagage your members outside of events?
  2. what do you find to be most rewarding about being a champion or Aug leader and why? Conversely, what are your biggest challenges and what changes would you like to see?

@Jack Brickey 

1.  This is really challenging, and before the start of the User Groups in the Community, nearly impossible.  I would do as much as I could with newsletters, but that is a single direction of communication.  We also tried a stint with the LinkedIn groups, but it wasn't a user friendly experience to maintain.  I was really glad to have the Community space for our Group, because it allowed for Bi-directional communications with our Membership.  I still do a newsletter, but I often use it to direct the members to current content being shared here in the Atlassian Community space.

2.  I really love the seeing the connections being made, both the in person, friendship/work buddy, type and the "Oh!  That's how that works!" type.  I find getting people the answers and the help they need with a problem or project super rewarding.  I also love being able to collaborate on solutions.  With many of the aspects of Atlassian products, there is more than one way to go about something.  Some times one way fits better than others and it is fun to discover which way that is with others.

2a. Challenges.  Getting more people to see the value in coming together in person.  There is a lot of social interactions happening online these days, and that's really great. I love that there are more ways than ever to be in contact with others, but I don't feel like the deep connections are as easy to make online.  There is a certain sense of spontaneous creativity that happens in person, that while not impossible to happen online, is a bit harder and must be deliberately sought out. 

2b. Changes.  That we all got a little more help promoting our events and encouraging people to come seek out those in person interactions. 

Like Celina Zamora likes this
Danny Zuccaro Community Leader Apr 15, 2019

Hi @Jack Brickey

1. For the Toronto AUG we have a Community group we try to use to engage our members. We also have tried social media with a Twitter account, though that seems to get a limited audience. 

2a. The most rewarding part is easily the people I've had the opportunity to meet. Our local members, the other Community leaders and all the amazing Atlassian folks supporting us. Has been an incredible experience and I enjoy every minute of it.

2b. Biggest challenges have been trying to build our user base in Toronto. We have a solid, loyal group coming out to events but we haven't been able to really grow the group as quickly as we'd wanted. Hoping the Community group will help us with this goal. 

Like Celina Zamora likes this
Fadoua Community Leader Apr 15, 2019

@Jack Brickey 

  1. I try to engage the members outside events by posting in the NOVA Group here on the community site that's the best I can do for now.
  2. The most rewarding moment is when a user gets back to me with so much happiness informing that what I suggested worked and that the issue he/she has been struggling with for some time is fixed. I feel relieved myself. My biggest challenge as I posted once is when I think it is a quick fix but then it turns into something hard that I have to google myself. Honestly I enjoy it. The change I hope to see is the "Accepted Answer" which I already started by myself. I no longer ask users to accept my answers. At the end the goal is to help "Quality" not how many accepted answers "Quantity". I do respect if other leaders like the number of accepted answers. 
Like Celina Zamora likes this

@Jack Brickey 

1. Again as a company AUG this has been a bit easier because we track users of our tools that login and I use that to build the list of people to contact about upcoming user groups.  I have been thinking about a regional group and agree with the above.   I have considered building a mailer and a slack channel  to  go with but I'm not sure what  issues I might run into  yet either.  

2a.  I find it rewarding  to  provide a forum for others to learn about Atlassian products (Jira & Confluence).  Because I get to see when people start to realize what is possible and then start to ask additional questions on how to go even further. 

2b. Getting others to want to present on what they are doing in a way that would be useful for others.  I would like to encourage other departments within the  company to want to present as well.

Like Celina Zamora likes this

How to you select the topics for your AUG meetings? Is it worth having a general main topic for an AUG meeting? What does your audience like more: Technical or non-technical topics? 

Dileep_Bhat Community Leader Apr 07, 2019

A related topic - how do you balance between Jira/Devops and Confluence focused talks? We find at the NYC AUG that we attract a different set of folks for ones that are Confluence centered.

Like Celina Zamora likes this

@Jan-Peter Rusch  & @Dileep_Bhat 

I try to crowd source the topics at much as possible.  I also try to make sure that I have a few Tools Agnostic talks thrown in.  Usually around CI/CD, Testing&QA, and Agile Methodologies, with tie ins to the Atlassian Tools that can help with each of these areas.  I try to balance the Tools, through out the year, but it can be a challenge, as there are * A Lot* of tools, and different groups of people interested in each one.

I think you are always going to interest a different group of people with each product or talk focus.  Some things will have a broader appeal and some a more focused appeal, and that is Ok too.  Not every event has to be appealing to a large group, for it to be valuable.  Just make sure to scale your venue, food, and expectations to the crowd you are going to attract, and try to alternate the topics so that you are not looking at a narrow focus more often than a broad appeal topic. 

Like Celina Zamora likes this
Danny Zuccaro Community Leader Apr 15, 2019

Hi @Jan-Peter Rusch

We usually poll our members for topics they would like to hear at upcoming sessions. Once we get a main, general topic we will try to build out that entire event around that topic so we can make it an overall theme. We try to keep a good balance between the tech and non-tech talks and will advertise the event accordingly so the audience is aware. 

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@Jan-Peter Rusch 

  1. Topics is a shared task. I like both either have the audience share common practices and lesson learned or have a presenter.
  2. Our audience is both technical and non-technical.

(I am new co-leader, at the moment my experience is very limited)

Like Celina Zamora likes this

@Jan-Peter Rusch 

  1. For the company user group, I currently pick all the topics.  I rotate between tools (Jira, Confluence, and Bitbucket).  I do internal topics that merge software projects  and their use of the products, TAM presentations, App Vendors.  And then I look at the support tickets we get and pick topics that cover where a lot of questions/cases come in.
  2. Our audience tends to like technical but not very deep technical.  Like how to set up permissions as a Project or Space Admin.  The focus is on the topic and we generally spend 30-45 mins on a topic and 15 mins on  Q&A.  
Like Celina Zamora likes this
7 votes
BryanT Community Leader Mar 29, 2019

As an AUG Leader, what do you feel is the "sweet spot" in terms to AUG meeting time lengths? One that keeps AUG members engaged and participating during the meeting.

Our Breakfasts run an 1:30, with a very short program, to allow for as much group discussion time as possible.  I have to shoo them out the door sometimes :)

The Evening events run 2:00.  I try to keep at presentations 45 minutes to an Hour with time for questions.  We have some that have one presentation and some that have two.  If they are two, I ask for the presentations to run 30 minutes, with no more that 15 minutes of questions, so we can put a 10 minute break in between.  

Two presentations don't leave a lot of time for socialization, but can have a broader appeal, since we can cover two topics. I also use the two topic format as often as I can when we have a remote presentation. To cover for any potential connection/equipment failures.

Like Celina Zamora likes this
Danny Zuccaro Community Leader Apr 15, 2019

Hi @BryanT

For our lunch sessions we try to keep them to 90 minutes. We usually keep to one shorter presentation and then group discussion for these sessions. For our evening sessions we again do 90 minutes of presentations and try to leave the last 30 to 60 minutes for networking between the members. We also host a year-end social that we don't put a time limit on ;)

Like Celina Zamora likes this
BryanT Community Leader Apr 16, 2019

Thank you both for your responses! Very helpful!

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For our company user groups, I have to stick to 60 mins as they are presented during the business day.   I have to work with timezones  around the globe.  We decided not to present multiple times and instead pick a time that works for the most  groups and record the sessions to provide for everyone that couldn't attend.  

The topics are around  45 mins in length with 15 mins  Q&A.  I save the chat and Q&A to store  with the recording.  

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6 votes
LarryBrock Community Leader Apr 02, 2019

With wearing multiple hats (AUG/Champ, work, home, etc), what are your strategies for maintaining balance between them all and keeping your sanity?

I can't wait to hear the answers from the Panelist!  This is a burning question of mine too! :D

Like Celina Zamora likes this


Whenever I interviewed for a position, I am told you will have to wear multiple hats if hired. I guess it became part of my life. I have to admit in my personal life I have a great husband who is really helping, regarding AUG meetup there are 3 wonderful leaders we split tasks. The rest I try to juggle in the best way I can. There are times I fail, I take a break then resume when I feel like I can.

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It does take a lot of support from those around me.  My partner and Co-AUG Leader have really been a great help with the heavy lifting.  Literally.  I couldn't do half of what I do with out that support.

The keeping the sanity part....I'm pretty sure I lost that some years ago :D

Like Celina Zamora likes this
Danny Zuccaro Community Leader Apr 15, 2019

@LarryBrock gave up on my sanity ages ago ;). 

I'm fortunate enough to have other amazing leaders in Toronto and we work well as a group. We lean on one another when needed and it helps to balance out our responsibilities well. 

Like Celina Zamora likes this


I have to go with the answers above.  I make sure to surround myself with wonderful teammates that are passionate about Atlassian tools as well.  I guess if I were to add anything new it is about picking the people around well.  For  work, we interview everyone from the standpoint of team fit  AND diversity then consider the skills.  We often feel like we can teach the skills as long  as the  person brings a different perspective and wants to work as a team.   It sounds corny but it really has worked for us.  I tend to do the same in my personal life (but a bit more subconsciously).  If you can't laugh together it will become work and less likely to keep rolling.  

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5 votes
Kathy Hart Community Leader Apr 03, 2019

I have taken over a community that is inactive. I have sent out messages, requested input on how, where, and when to have meetings, and even just scheduled a meeting without any response from the existing community.

Do you have any advice for revitalizing interest in participation? Or on totally rebuilding the community from scratch? 

When I joined the community I had burning questions to ask, but no one responded. I don't want another new person to experience that frustration. 

@Kathy Hart 
I have to tell you, I adore your profile pic! <3 Puss-in-boots!

I can tell you a bit about what worked for us.  We went with Tuesday evenings and the second one of the month, because that didn't conflict with our schedules and hoped that it wouldn't conflict with others. There is something going on every night of the week here in Columbus, We, not so jokingly, say, that if you were fine eating Pizza, you could go to a meetup every night of the week and never cook.  So we were bound to conflict with something, and just decided to go with what worked best for us.  

I do think the hardest thing for us was to gain traction and get the word about us out.  I tried attending a lot of other meetups, to hand out business cards and talk about the group. I try to post frequently on LinkedIn about our local goings on.  Twitter doesn't seem to do a lot for us in gathering membership, but we do have an account there too. 

We were slow to grow, and I would not say that we are a large group even now, we have a good core of people and several that come around as the topic applies to them.  I have really been driven to provide content that is valuable to the people who show up.  Really taking to heart that it is quality over quantity.  I particularly try to drive for the members to connect with each other and to be resources for each other.  That's were the value is in the community, not just having me to come to with questions, but to bring them to the meetings and ask each other. 

I had to learn a bit, to have the mindset, that even if One single person showed up, and if I brought value to that person, I have done a good job.  If no one showed up, that was ok too.  I would spend that time, improving myself with the products and use the time to start planning the next event.  There were some very discouraging times, but I am glad that I am still working to bring value to even just one person that would show up to my events.  

Feel free to reach out to me directly through the Community channels.  If you would like to chat more. 

Like Celina Zamora likes this

@Kathy Hart 

I am sorry to hear about your experience.  I  have to say that has been my biggest fear about starting a regional group because i have heard that the one in my area has folded under twice in the past.  It is why I started with the company user group first.  That being said, what I have learned from the company user group was to be willing to try different things to see what works.  Much like what @Kimberly Deal _Columbus ACE_ mentioned.  I tried different deliveries (in person vs online), times, locations to see  what caught the most people.  I plan to try the same thing soon when I take a shot at restarting our regional group.  I also plan to first find 2-3 core people in my area to get started and grow from there.  That way if we show up then it is a benefit to us at a minimum.  

Like Celina Zamora likes this
4 votes
Ollie Guan Community Leader Apr 04, 2019


1. As an AUG leader, how do you find more community participants in the city?

2. As a Community Champion, how do you allocate your own work and time investment in the community? I know that the latter requires a lot of time and effort. What does this kind of contribution bring to you?

Thanks for sharing!

@Ollie Guan 

1.  Great Question.  What I did was try to attend other Meetups that might have people who would use the Atlassian Products.  DevOps/SecOps meetups and BA meetups have been my usual focus, with the occasional AWS and Kubernetes meetups.
Posts to LinkedIn and reaching out to some of the larger recruitment firms have helped too.

2.  This is pretty tough, I often feel like I don't really have enough time to put into the Community as I would like to.  I'm an AUG Leader, an Online Group leader and a Community Champion.  So I've got a lot going on just with all of that, and I'm involved in a couple of other organizations too.  I've got a lot going on!  I try to balance it as best as possible, and do a lot of prioritization, based on event and due dates.  Sometimes stuff does fall through though.  I tend to focus most on the In Person and Online Groups and wright, the very occasional, article for the Community.  I don't answer many questions, because the time commitment can get away from me if the question was improperly asked or if the answer isn't quite what the asker needed. Too many follow-up can wreck my time, and I don't want to leave someone hanging if they still need the help.

Fadoua Community Leader Apr 15, 2019

@Ollie Guan

  • As an AUG leader, how do you find more community participants in the city? Right now since I just became an AUG Leader, I try to spread the word in every way I can so that more people can attend. I recall being in a store when one of the shoppers came to me and said where did you get your JIRA top from? I said from Atlassian Swags we get for AUG meetups. The guy couldn't believe that there is an actual AUG. I provided him all the information. We talked for 30 min he seemed impressed.
  • As a Community Champion, how do you allocate your own work and time investment in the community? I know that the latter requires a lot of time and effort. What does this kind of contribution bring to you?

Here is the analogy I will give you: when you love someone you always find time for them. Same goes with the community help 😊 however I do know that not everyone has time we all get caught up in our daily lives.

Do we get these cool swags even in Pune, India meetups  or only in USA?

Do you recommend Apps/Addons in your AUG meetings? If yes, which ones? If no, how do you respond to members asking for advice on Apps?

@Jan-Peter Rusch 

We do some App recommendations at our meetings, but only when there is a problem that one of our members is trying to solve, or when we do a pressentation on App & Best Practices.  For the Apps & Best Practices, we talk about the Market Place and some of the larger use Apps.  We will also have presentations on particular Apps, if they have been requested by our membership.  We don't blindly make recommendations on Apps or often have partners in to just tell us about their Apps. They must be part of a larger discussion on a particular topic or a User Presented use case. 

Fadoua Community Leader Apr 15, 2019

@JP _AC Bielefeld Leader_ 

We had some AUG meetups where the presenter shared some valuable information regarding best Apps for both Confluence and JIRA.

I am reluctant when it comes to sharing details about a plugin versus another. Sometimes if asked about a specific App, I try to answer the question in the best way I can especially if I used it otherwise I invite the user to read more about the App online since every vendor has detailed documentation.

@Jan-Peter Rusch 

This is a double edged sword.  I wish we were a bit more consistent, however we tend to recommend Apps that we use across all of our instances or extremely frequently.  However, from there, we try not to recommend apps as much as allow Vendors to present benefits of using it.  Then we inform our users that we have an App review and approval process before we will include it on a Jira or Confluence instance.  We are upfront about being more open with Apps that are supported where the Vendor is active, Atlassian has reviewed along with others.  We actually prefer Apps with a cost because then we know what we are getting into up front as opposed to starting with a Free App that is awesome that starts costing a good bit of money as a surprise.  

This is my question.

Are there any unique/niche ways that you use Atlassian products that might not be an obvious use for the product but still provides value to you/your organization?

So I've done some crazy stuff with them, just so that I could get use to using them.  I'm an admin for the tools, but didn't really have a good way to use them, and building out a full Jira project, just to track my own work (in the days before Trello!), didn't really help, since I was going to have to track it across three different systems then.  

So I purchased a cloud license for Jira and for Confluence, here are the odd things I currently use the for.

Plan a Garage Sale
Track the Full Remodeling of our bathroom
Track Presenter and Location offerings for our User group
Track Dog walking clients and millage for each engagement

Log my Lego kit inventories, purchased new and used. 
Summit and Vacation trip planning.  Keep Itinerary and Reservation information, as well as Sightseeing activities. 
Track Household expenses, both regular bills and Home Improvement spending.
Track Home Improvement needs and contractors contacted/used.
Library to keep all of my PDF type Documentation for several technical products that I use, such as Linux/Unix Documentation, Solarwinds & Grafana, and some Atlassian docs as well, using the Tags on Attachments features.

I also plan to start putting all of my Community Articles into my Confluence space, so I can start writing them more in advance for publication on a schedule.

Like Davin Studer likes this
Fadoua Community Leader Apr 15, 2019

@Davin Studer 

I use:

  • Trello for my personal events as it doesn't require lot of customization
  • I use my personal Confluence Cloud to document events from my Trello. For example I am planning on taking ACP-100 I have Trello cards for topics, in Confluence I have links and bullet points that will be easy for me to review before the test.
  • My JIRA cloud is more for testing purposes when the question on the community portal is for a Cloud instance.
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@Davin Studer 

I agree with both @Kimberly Deal _Columbus ACE_ and @Fadoua about  using Trello.  I have used it for planning  the DevOps Unconference for the past few years. 

This year I am using Jira for the open sessions  which is a little awkward but has the rooms as columns (and therefore workflow states) and a custom field for the time slots  and  used for swimlane queries.  


I  have seen some  interesting confluence spaces and apps there to help with building out documentation templates for a product.  I also use Confluence store all my user group meetings with links to the recordings and the Q&A.  

3 votes
Deleted user Mar 28, 2019

I'm not gonna be there :( 

My Question is to the Community Champions; is there an achievement badge level 10 you can earn? 

Fadoua Community Leader Mar 28, 2019

If you convince your company to attend we will make sure you get it 😉

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Deleted user Apr 01, 2019

Well played!

3 votes
carolyn french Community Leader Mar 27, 2019

Cool idea for a panel and great choice of panelists! Can it be recorded and/or live streamed?

Great question! I'll see what we can do :) 

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3 votes
Jack Brickey Community Leader Mar 27, 2019

Awesome! what a great panel! I can't wait to attend.

Right @Jack Brickey ?? Just saw this and got all giddy :)

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HOw has being a community champion helped you in your career? How did you get selected for that?

@Partha Mandayam 

Hi! If I were looking for a direct way that being a community champion has helped me in my career, I don't think that I would be able to find an example.  However, it has helped me in many indirect ways.  I get a chance to be exposed to a lot more environments, problems, answers, ways of working than I would have been exposed to just by my own work environment.  I have a group of people I can bring questions to, that is larger than just myself, so I have widely increased my opportunities to learn and be exposed to different ideas and ways of approaching a problem. It's made me a more educated, well rounded person, in ways that I can apply to my job and career.  Its not necessarily made me rich and famous though :)

I was selected as one of the initial Champions, to help the community when it launched 2 years ago, because I was involved with the User Group Community.

Like Celina Zamora likes this
Fadoua Community Leader Apr 15, 2019

How has being a community champion helped you in your career? How did you get selected for that?

@Partha Mandayam 

By answering users questions I learn more. Sometimes when I get stuck I reach out to an Atlassian Support or @Nic Brough _Adaptavist_  who come to the rescue very quickly. Learning from the experts definitely empowers me and let me give better suggestions to my stakeholders.

I thank my great friend @carolyn french who introduced me to the "champions" world, explained to me the rules, then I went from there.

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2 votes
Deleted user Apr 01, 2019

To the AUG Leaders; how do you pick your event topics?

Do you have a theme running over a number of events?

I try to have event topics that have been proposed by my members, either as something they want to learn about or something they are willing to speak about.  Its pretty informal, in that I just ask people what they are interested in or listen for conversations that sound like they would like to know more about a topic, either I or other members don't know a lot about.  We have quite a few new users or folks exploring the products for the first time, so a lot of our presentations are Beginner to Intermediary Levels, at both a user and an Admin level.   We do one or two Advanced topics a year, but they draw a smaller core group.


I start off with asking for topics from our users.   I might get 1 or 2 a year that way.  

But for the company user group, I currently pick all the topics.  I rotate between tools (Jira, Confluence, and Bitbucket).  I do some internal topics that merge how the Atlassian products were used on a software design project, TAM presentations, App Vendors.  And then I look at the support tickets we get and pick topics that cover where a lot of questions/cases come in.  

I have gotten to where I have a decently long list to pick from.  I make sure to have a couple very simple presentations and a couple advanced and then the rest are in the middle.  But all the topics are from the standpoint of an end user getting benefit out of the tools.  

I usually reach out to Solution Partners to provide a couple topics each year as well so the presentations can be spread around a bit as well.  

Hello Panel Members,

Have any of you extended an Atlassian product beyond your current position/to another organization? Can you briefly explain your experience/how you sold it?

I am not quite sure what you mean by extended the product.  I've had people from other departments approach me about using Jira or Confluence for their teams.  Confluence is fairly easy to open up to teams beyond a development team, and in my previous position was used widely across the environment, including as the corporate landing page. 
Jira is a little more challenging, in that what ever groups decide to use it, you still have to work to keep a consistency to the structure of it, to be able to maintain the custom fields and workflows in use. But, I often say, if the work has a process flow, you can use Jira to track it.  I've helped Legal, HR, and Event Planning teams use Jira for their processes. 

Like David Mayer likes this

@David Mayer 

We started with Jira and Confluence for our Engineering Business Units.  Over time, word  got out and we have grown to support HR, Training, Advance Services, IT, along with others.  We are bringing in Trello and looking at StatusPage and potentially OpsGenie.  Another group supports Bitbucket.  We also have started integrating the tools to other used tools that might be homegrown or purchased for Test Management or other Help Desk tools.

We didn't have to sell it because we made sure to start small but have a plan in place for all the little things like DR, backups, monitoring.  We make an effort to automate and upgrade twice a year.  So then word of mouth gets out and we just keep growing.  

Don't miss it! This is a great opportunity to learn from experts. Great Choice and congratulations to our hard workers Community members. They enjoy the happiness of giving! See you soon!

Fadoua Community Leader Apr 15, 2019

Always with the big smile on your face. Enjoyed meeting with you in-person @_Fabian A. Lopez 

1 vote
Cassie Mayes Community Manager Mar 27, 2019

I love reading these facts about everyone and can't wait to hear more from the panelists at Summit!

Fadoua Community Leader Apr 15, 2019


@Monique vdB - does this count as number 3 if I went TO the AMA - took pictures - and served as moral support to @Fadoua 

i am excited to have learned about Deiser and the power of server based service desk vs cloud based!

Can you post the answers here? I'm not attending the summit.

Fadoua Community Leader Apr 15, 2019

@Partha Mandayam 

We are trying please keep checking. Let us know if we missed something that you want more details about it 🖐

Do you or have you ever done a more "excursion" type AUG Event - like paint balling or bowling?

Was it a success?

How did you still make it about Atlassian Users and build the event around Atlassian Culture & Tools so that it was still a genuine AUG event?

Hi @Andy B - PTC 

We hold one event a year, that is our Social event.  We plan this around our AUG-iversary. (when we started our AUG)  We have our event at an old school arcade.  We allow attendees a drink from the bar, encouraging the happy hour specials and order pizza and/or chicken for the attendees. I also bring cake or cupcakes to celebrate.

It should be a great time!

....and very few people show up.  We're kinda at a loss on that one too.  

We're looking for other ideas for our event next year.  We might wait for nicer weather, the event is usually in March, to have a cookout at a park, and bring some lawn games and figure out a scavenger hunt or something using Confluence or Jira Mobile apps.  :)

Like Andy B - PTC likes this

@Kimberly Deal _Columbus ACE_ : That is great to hear ! Sounds AUGsome! 😎🤟

Shame very few people show up but a scavenger hunt sound awesome!

Are partners or vendors interested in sponsoring!?

@Andy B - PTC 

We have had sponsorship from local offices and partners in past years.  We didn't seek it out this year, and just used our AUG budget.

Like Andy B - PTC likes this

My Question is I did a migration from one instance to another cloud-based


but when I search by users in the issues tab all my users appear twice but when I check them on the users they only come up once why would this be and what could I do resolve it?

Hi @Corey_Tabb 

This is a really good question! 

You will get a better answer if you open this as a full question within the Community.  The questions here were posted to be asked as part of a live panel of Community Leaders about being Community Leaders and their experiences in that role.  

Like Fadoua likes this

Go @Fadoua !

Fadoua Community Leader Apr 15, 2019

Thank you @Sam ! I definitely learned a lot from you when I was doing my first upgrades in JIRA and Confluence.

0 votes
Kamal Sondagar Community Leader Apr 01, 2019

im so eXcited !!!

Fadoua Community Leader Apr 15, 2019

Did you change your mind now that we met in-person? 😂

Great panelists I look forward to this. 

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