Why is the JIRA Cloud integration failing?

[richardfay]

I was briefly able to connect our JIRA cloud instance to Stride using the JIRA bot. However, that seems to have stopped working all together. I can load our instance in the bot UI and see our project list, but then I try and confirm the settings and I get a generic error telling me to try again later. Tried this for several days now with no changes.

Is this a known bug?

[lauren]

Hi Richard,

I'm not sure I know what's wrong here. 

I would recommend reaching out to either Support or the Atlassian Developer Community.

Sorry I can't help more!

[richardfay]

Thanks, Lauren. I already have a ticket open.

[richardfay]

Finally got this figured out. Turns out there is a Chat App user in JIRA which requires project admin rights for the Filters to work. Once I got that sorted, the JIRA Bot in Stride started working again.