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Why is the JIRA Cloud integration failing?

I was briefly able to connect our JIRA cloud instance to Stride using the JIRA bot. However, that seems to have stopped working all together. I can load our instance in the bot UI and see our project list, but then I try and confirm the settings and I get a generic error telling me to try again later. Tried this for several days now with no changes.

Is this a known bug?

1 answer

0 votes
lauren Atlassian Team Feb 07, 2018

Hi Richard,

I'm not sure I know what's wrong here. 

I would recommend reaching out to either Support or the Atlassian Developer Community.

Sorry I can't help more!

Thanks, Lauren. I already have a ticket open.

Finally got this figured out. Turns out there is a Chat App user in JIRA which requires project admin rights for the Filters to work. Once I got that sorted, the JIRA Bot in Stride started working again.

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