How to use Stride to communicate with Customer/Setup

[kassim.ajani]

Please enlighten me on how STRIDE can be used to communicate with external customers i.e. chatting with customers.

Also, I need more guidance on the set-up as we have just been invited to join.

Thanks

[lauren]

Hi there! 

Stride will have guest access sometime mid-next year. 

What specific questions do you have about getting setup with Stride? 

[kassim.ajani]

Thank you Lauren for your reply. Please I need to make my point or request clear so you can offer better assurance.

REQUEST:

My organization, VGG deploys educational portals to institutions of higher learning. Complaints or requests from students/staff usually come via CHAT as it is cost effective here. Presently, we use Tawk.to application integrated to the schools' website to chat with a large number of students per day. But tickets cannot be raised on Jira for these chats.

Can Stride be upgraded to accommodate issues/requests reporting from a large number of students? Can it raise TICKETS for each chat per student on JIRA?

Are these and many more included in the features to be released by mid next year as some vendors offer these features?

Regards.