Who are subscribers in statuspage?

[Nikita K.]

Hi! Please tell me who is it. And also if we implement a status page widget to intercom will users counted as subscribers?

[Dave Parrish _Atlassian_ · Accepted solution]

Hey @Nikita K. , it's Dave from the Statuspage product team. I will add a little bit to Carmen's helpful response. :)

A subscriber is a person who has explicitly requested to be notified (by email, SMS, Slack or webhook) when your status page reports an incident or maintenance. Users who simply visit your status page, or view your status via the embedded status widget, are not counted as subscribers. They need to explicitly click the "subscribe" button on your status page.

So think of the two flows as:

1. User visits your status page directly >> user clicks to subscribe >> now they are a subscriber
2. User sees an incident notification in your status widget >> user clicks through the notification to your status page >> users clicks to subscribe >> now they are a subscriber

Hope this helps to clarify!

[Nikita K.]

Hi Dave! Yeah that's exactly what I asked for! Brilliant^^ will use your product!

[Sebastien Fid]

Hi @Dave Parrish _Atlassian_

Thank you for your response.

I have another question : how can an user subscribe to a component (and not an incident) in order to receive a notification when an incident or event linked to this individual component is occured ? 

Thank you,

Kind regards,

Sebastien.

[Carmen Nadeau · Accepted solution]

A count for one subscribtion each happen when:

• en email subscribs to your page
• a phone number subscribs to your page

So one email and one phone number make 2 subscriptions

[Nikita K.]

Hi Thanks for your answer. But it's still not clear for me what if we have like 100k users on Intercom and add statuspage to the widget, how users can subscribe in this case?

[Carmen Nadeau]

Sorry I am not familiar with the app Intercom (I did not realise that it was an application)

[Nikita K.]

No problem! Appreciate your help!

[Tobias Binna]

Hi @Nikita K. 

I am not 100% sure it answers your question but I will give it a try...

Generally, the number of Intercom users is completely independent of your subscriptions on Statuspage. The numbers are not linked in any way. Statuspage is a product from Atlassian while Intercom is a separate company and product.

You do not have to build your own Statuspage widget for Intercom. Instead, you can add the status page widget to your Intercom messenger for free. It does not matter how many Intercom users you have - it will always be free. The widget will essentially just render an iframe with your status page content where anyone with access to your Intercom messenger can subscribe to your status page.

I hope this makes sense.

[Nikita K.]

Thank you very much!