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We edited an incident, but the changes are not reflected on our public status page. Any ideas?
Hi there! We recently had an outage due to a DNS issue upstream of us. We created an incident, but our upstream provider hadn't closed the issue by the time we all went to bed. (Our site had been back online for some time at that point.) Thus, we didn't mark the incident as resolved until the next morning.
We subsequently went in and edited the incident to reflect the actual time from investigation to monitoring to resolved. This was a significantly shorter amount of time than the original incident.
When I click to "View on status page" from within the incident, the edited times are reported. But when we visit our public-facing status page, the original downtime is being reported, rather than the edited downtime.
Any ideas what's going on? Thank you so much!
1 answer
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