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We edited an incident, but the changes are not reflected on our public status page. Any ideas?

Hi there! We recently had an outage due to a DNS issue upstream of us. We created an incident, but our upstream provider hadn't closed the issue by the time we all went to bed. (Our site had been back online for some time at that point.) Thus, we didn't mark the incident as resolved until the next morning. 

We subsequently went in and edited the incident to reflect the actual time from investigation to monitoring to resolved. This was a significantly shorter amount of time than the original incident.

When I click to "View on status page" from within the incident, the edited times are reported. But when we visit our public-facing status page, the original downtime is being reported, rather than the edited downtime.

Any ideas what's going on? Thank you so much!

Screen Shot 2022-09-01 at 9.34.59 AM.jpgScreen Shot 2022-09-01 at 9.35.10 AM.jpgScreen Shot 2022-09-01 at 9.35.14 AM.jpg

1 answer

0 votes
Abraham Atlassian Team Sep 02, 2022

Hey @DeAnna Swearingen ,

Abraham here with Statuspage support. Happy to help! You should be able to edit the uptime showcase of a component by following these steps. 

If you are still having issues, feel free to open a ticket at support.atlassian.com so we can take a deeper look! 

Cheers, 

- Abraham 

Hi @Abraham

That solved it! Thank you so much for your help.

Cheers. 

- DeAnna

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