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Tel: link does not work in About Us Section


We have a private StatusPage for employees only. We would like to embed a telephone link to our OpsGenie number. However when entering in <a href="tel:555-555-5555">555-555-5555</a>. The tel: part is removed and we are left with <a>555-555-5555</a>. This completely removes the hyperlink and adds time for our employees to contact support as they need to copy and paste the number or type manually instead of 1-click dialing.


Anyone find a workaround? 

1 answer

0 votes
DPKJ Community Leader Sep 17, 2020

@Keith Richard Welcome to the Atlassian Community.

I'm not sure about this but by your description for anchor tag, I think you missed one quote, can you try editing it and test again if this works.

Convert this - <a href="tel:555-555-5555>555-555-5555</a>
to - <a href="tel:555-555-5555">555-555-5555</a>

Some browsers tends to remove tag property when ending quote is missing.

I hope this helps.

Hi @DPKJ, thank you for your response. I see that I missed the ending quote in my question above and I have corrected it. I have it with all quotes on our Statuspage and the issue still remains.

DPKJ Community Leader Sep 18, 2020


I think hyper reference with 'tel' is not allowed then. Please take a look at this page if this make some sense -

Like Keith Richard likes this

Thank you for that page. It does show <a href=""> tags, but it strips out the value when there is a "tel:" reference.

The list above might just be for when designing email messages with Statuspage as I have other tags not mentioned in the article such as <span style="color:#2fcc66;">Words</span> working.

DPKJ Community Leader Sep 18, 2020

Let me dig some more details, also try this out. I will also check with other folks for this behaviour.

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