Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Tel: link does not work in About Us Section


We have a private StatusPage for employees only. We would like to embed a telephone link to our OpsGenie number. However when entering in <a href="tel:555-555-5555">555-555-5555</a>. The tel: part is removed and we are left with <a>555-555-5555</a>. This completely removes the hyperlink and adds time for our employees to contact support as they need to copy and paste the number or type manually instead of 1-click dialing.


Anyone find a workaround? 

1 answer

0 votes
DPK J Community Leader Sep 17, 2020

@Keith Richard Welcome to the Atlassian Community.

I'm not sure about this but by your description for anchor tag, I think you missed one quote, can you try editing it and test again if this works.

Convert this - <a href="tel:555-555-5555>555-555-5555</a>
to - <a href="tel:555-555-5555">555-555-5555</a>

Some browsers tends to remove tag property when ending quote is missing.

I hope this helps.

Hi @DPK J, thank you for your response. I see that I missed the ending quote in my question above and I have corrected it. I have it with all quotes on our Statuspage and the issue still remains.

DPK J Community Leader Sep 18, 2020


I think hyper reference with 'tel' is not allowed then. Please take a look at this page if this make some sense -

Like Keith Richard likes this

Thank you for that page. It does show <a href=""> tags, but it strips out the value when there is a "tel:" reference.

The list above might just be for when designing email messages with Statuspage as I have other tags not mentioned in the article such as <span style="color:#2fcc66;">Words</span> working.

DPK J Community Leader Sep 18, 2020

Let me dig some more details, also try this out. I will also check with other folks for this behaviour.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Statuspage

New feature: Slack notifications for Statuspage

We're excited to announce the release of a long-requested feature on Statuspage. Now visitors to your status page can subscribe to get notified in Slack when you report an incident or maintenance. Th...

3,047 views 8 20
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you