Statuspage unavailable for my site?

[J.M. Talarico]

I have a cloud instance and would like to try the free tier of statuspage but when I attempt to setup I get a message that states statuspage unavailable for my site. If I create a new site would I be billed? 

[Mubeen Mohammed]

Hello @J.M. Talarico 

This is Mubeen, I will be happy to help.

Thank you for your interest in the Statuspage product. We are excited to have you as a customer.

We apologize for any inconvenience you may have experienced while trying to add the product to your account. There is a known issue with the product that is currently being investigated by our team. 
In the meantime, you can find more details about the issue at CLOUD-11531. The workaround at this point is to sign up to Statuspage on a new cloud Site.

I hope the information provided is helpful.

Regards

Mubeen Mohammed

Cloud Support Engineer

[Andy Gladstone]

@J.M. Talarico Welcome to the Atlassian Community.

Have you tried searching for status.<site_name>.com to see if your domain has an active Statuspage associated with it?

If you create a Statuspage here: https://www.atlassian.com/software/statuspage? with any domain you choose to associate it with.

[J.M. Talarico]

nothing comes up and when i try to add a site I get "

We can't fulfil your request right now

This product is temporarily unavailable for your site"

[Ale]

@J.M. Talarico I'm having the same issue! Did you figure it out? 

[Andy Gladstone]

@J.M. Talarico and @Ale I am stumped, so I have escalated this post to Atlassian Support to see if they have an answer to the issue you are both experiencing.

[Ale]

TY!

[Shashwat Khare]

Hello @J.M. Talarico and @Ale ,

Apologies for this inconvenience, may I please ask you to follow the below steps to sign up for a new site:

1. Click on this link to try Statuspage.

2. On this page, for the drop-down that says "Your site", please click on the hyperlink right beneath that form option, that says "Start a new site" as below:

3. Enter the new unique site name and click on Agree.

Following the above steps should help you sign up for the Statuspage, with this new site as expected.

I hope this helps, please check and let us know. Happy to help! :) 

Best,
Shashwat