Some delay posting new/updated incident messages to Slack channel

[Sunny Yee]

Hi,

We have a Slack integration in Statuspage to post to a Slack channel on incidents.   We were testing with a new incident with 9 updates in 18-minutes span, and messages were posted to the channel right way.    Following that, we made 4 updates on that incident and created a new incident and an update in a 2-minutes span, but the 6 messages were all delayed in posting until 14 minutes later. 

Is there an explanation for this delay issue? 

Thanks.

[Egor]

Hey Sunny, 
Thanks for reaching out to Atlassian Community! 

Normally, our Slack integration posts messages right away when an incident or update is made. However, when many updates occur in a very short period, our system may throttle or batch the messages to avoid overwhelming the Slack channel.

In your case, the burst of activity (4 updates plus a new incident and an update in 2 minutes) appears to have triggered this behavior, which resulted in a delay of around 14 minutes before the messages were posted. This is not an error but a way to manage the flow of notifications during high activity periods.

If you continue to see significant delays or if this behavior affects your workflow, please feel free to open a ticket with us https://support.atlassian.com/statuspage/

Best Regards,
Egor

[Sunny Yee]

Hi Egor,

Glad to hear the explanation.  The burst of incident updates won't likely a be real scenario.

Thanks,

Sunny