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Remove user quarantine status in Audience specifc page

NedH November 11, 2022

During testing some of our users were flagged as quarantined. This is an audience specific page. 

How do we remove the quarantine status?

1 answer

1 vote
Egor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 15, 2022

Hey NedH, 

Thanks for reaching out to the Atlassian Community! 

Quarantined subscribers are a result of users either marking us as spam, being undeliverable in some way, or being bounced back to us by firewalls. If any of these things happen, we could end up quarantining a subscriber.

What I would recommend is to have those users that ended up in quarantine to go and resubscribe to the Statuspage as this will remove them from quarantine. I would also recommend looking at your mail logs to see whether something was causing this to happen if the user is within your company. Removing the cause of why they were potentially placed in quarantine will prevent them from being quarantined again. The most common thing we end up seeing is that the user marked the notifications as spam. 

Please let me know if you got any other questions, I'll be happy to assist. 

Best Regards,
Egor

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DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

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