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I am looking for details on how the Statuspage for Jira Service Desk add-on really works. We have several internal Service Desk instances, but assuming this add-on won't be viable for us because I'm assuming that Statuspage would be initiating the communication and wouldn't be able to reach our internal-facing Service Desk instance.
Can someone confirm this understanding or provide more details on how this actually works at the low level?
Statuspage integration with Jira Service Desk works whereby a dynamic status is shown on the Customer Portal to your customers. You can find out more information here: https://support.atlassian.com/statuspage/docs/set-up-a-jira-service-desk-integration/
Hope this helps.
Statuspage Product Owner, Broadcom Inc.
Thanks Nick, but that didn't answer my question. I'm trying to understand the details of how the automated update would occur (as I said in my original question). I'm assuming that Statuspage has some kind of event trigger that causes it to send an update (via API) to Jira Service Desk. Can you confirm that understanding? None of the available documentation gets into the nitty gritty of which side initiates communication.