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Question about communication path for Jira Service Desk integration with Statuspage

I am looking for details on how the Statuspage for Jira Service Desk add-on really works. We have several internal Service Desk instances, but assuming this add-on won't be viable for us because I'm assuming that Statuspage would be initiating the communication and wouldn't be able to reach our internal-facing Service Desk instance.

Can someone confirm this understanding or provide more details on how this actually works at the low level?

Thanks.

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