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Question about communication path for Jira Service Desk integration with Statuspage

Donna C Jones July 28, 2020

I am looking for details on how the Statuspage for Jira Service Desk add-on really works. We have several internal Service Desk instances, but assuming this add-on won't be viable for us because I'm assuming that Statuspage would be initiating the communication and wouldn't be able to reach our internal-facing Service Desk instance.

Can someone confirm this understanding or provide more details on how this actually works at the low level?

Thanks.

1 answer

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Nick Coates
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August 11, 2020

Hi @Donna C Jones 

Statuspage integration with Jira Service Desk works whereby a dynamic status is shown on the Customer Portal to your customers. You can find out more information here: https://support.atlassian.com/statuspage/docs/set-up-a-jira-service-desk-integration/

Hope this helps.

Thanks,
Nick Coates
Statuspage Product Owner, Broadcom Inc.

Donna C Jones August 11, 2020

Thanks Nick, but that didn't answer my question. I'm trying to understand the details of how the automated update would occur (as I said in my original question). I'm assuming that Statuspage has some kind of event trigger that causes it to send an update (via API) to Jira Service Desk. Can you confirm that understanding? None of the available documentation gets into the nitty gritty of which side initiates communication.

Nick Coates
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August 14, 2020

I'm only a customer just like you so I'm not sure on the exact detail but I guess it's similar to the embed widget. The embed widget uses Javascript that in turn will connect to the API.

I wonder if maybe @Jake Bartlett @Victor Dronov  or someone else from the Atlassian Statuspage team could provide more detail?

Alexandros Mathopoulos
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 14, 2020

@Donna C Jones Happy to jump on a call and talk you through the integration! Send me an email at amathopoulos@atlassian.com and we can arrange a time. 

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