Max amount of subscribers on multiple pages

[Thor Kristian Sortevik]

Hi, 

We have 3 statuspages, 2 of then are on the business plan and 1 is on the hobby plan.

Page1: Business plan, staus on our productin enviroments. This page will most likely pass 5000 subscribers.

Page2: Business plan, a QA page to test our custom HTML, this page has 5 subscribers.

Page 3: Hobby plan, stauspage for our test-enviroments.

My question is, if we exceed the 5000 subscriber limit, what will happen?

We have almost 5000 "available" subscribers on page2, can these be transfered to page1?

[Howard Nedd · Accepted solution]

Hi @Thor Kristian Sortevik ,

When you exceed the 5,000 subscriber limit on a Statuspage that is on the Business plan, Atlassian typically handles this situation by preventing new subscribers from being added until you upgrade your plan to accommodate a higher number of subscribers.

Unfortunately, Atlassian does not provide a way to transfer subscribers between different Statuspages directly. Each Statuspage operates independently, and its subscriber list is managed separately.

Potential Solutions
1. Upgrade Your Plan: The most straightforward solution is to upgrade Page1 to a plan that supports more subscribers. You can contact Atlassian sales or support for details on upgrading your plan to accommodate a higher number of subscribers.

2. Remove Inactive Subscribers: If upgrading is not immediately feasible, you can manage your current subscriber list by removing inactive or less critical subscribers to make room for new ones. This can be done via the Statuspage dashboard.

If you're unsure about the best approach or need assistance with upgrading your plan, it's a good idea to reach out to Atlassian support. They can provide specific guidance based on your current usage and future needs.

https://support.atlassian.com/contact/

regards

Howard 

[Thor Kristian Sortevik]

Thank you Howard :)