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Maintenance Status is overwritten when an incident is thrown

Kishore Kumar April 14, 2023

We are updating the component statuses through PagerDuty Integration. While doing so,

When a component is under Maintenance, an incident is created in PagerDuty through another external automation. Due to this, the status of the component in StatusPage is also changed/ over-written with this new status as Partial Outage.

While the status is in Active Maintenance, the component should not change any of its Statuses is my assumption. But it changes to Partial Outage as per the PagerDuty Integration Rule, when an incident occurs and goes back to Operational when it is resolved. Though it doesn't go back to previous state of "Under Maintenance".

All these happens even if after selecting not to post the incident when the maintenance is available on the settings.

Screenshot 2023-04-14 at 14.41.36.png

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Kishore Kumar April 14, 2023

Screenshot 2023-04-14 at 14.38.35.png

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