Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Integrate Service Desk Customer

Emilie PERIGOIS
Emilie PERIGOIS
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
September 17, 2020

Hello,

I would like to know how I integrate my customer service desk into my statuspage.

All my customer data is in my service desk portal. 

So I would like all my customer receive directly a notification by email when there are an issue.

I don't want to do that manually.

Thank you,

Émilie

Answer
Watch
Like Be the first to like this
437 views

1 answer

0 votes
Dave Liao
Dave Liao
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
September 18, 2020

@Emilie PERIGOIS - allo Émilie! If you link your Jira Service Desk project with Statuspage, you can have incidents in Statuspage appear on your JSD portal: https://support.atlassian.com/statuspage/docs/set-up-a-jira-service-desk-integration/

This doesn't directly answer your question, as you're looking to inform all customers via email about incidents, correct? If these customers are within your company, can you send an all-company email about incidents after the incident is verified?

Reply

Suggest an answer

Log in or Sign up to answer
Statuspage
Statuspage
DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events