How do we keep a resolved incident posted?

Chuck Rose August 12, 2020

Many of our customers don't know to look for a recently resolved outage in the Incident Archives. I have two questions:

 

1. Is there a way to configure a resolved incident so it remains posted on the main page for a designated time?

2. Is it possible to change "Incident Archives" to "Past Outages" or something similar?

 

Thanks!

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Sophie Reynolds August 13, 2020

Hi You could leave the incident open but mark it as monitoring, and change the components affected to operational? As long as you are clear the issue is  "closed" but you are monitoring the situation? We have done that for major incidents in the past.

Not ideal though as your subscribers may be waiting for a resolve email alert rather than actually read the content of the message!

You could also configure your home page to have a message at the top to tell users where to look for information on past/recently closed incidents. This would be my preferred option as education is key! And it clears your page of any resolved incidents.

On our page our past incidents are called just that "Past Incidents", not sure if that was updated from "Incident Archives" when we first set up our page.

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