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Free tier Owner account disabled - how do you unlock/reset password

Mr Booth
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 2, 2021

Trying to login to the StatusPage with owner account and receive  the following error:

"This account has been disabled due to too many incorrect logins. Please contact us at https://help.statuspage.io/help/contact-us-30 for assistance"

Sending an email to this for assistance I get a response from the billing and licencing team.

 

How do I have the owner account unlocked after inheriting the email account ownership of the previous owner.

1 answer

0 votes
Connor Eyles
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 3, 2021

Hi @Mr Booth 

I'm sorry to hear that you are locked out of your account, Can you please raise this as a support ticket with your email address so we can unlock this one for you! 

Try this link to raise a ticket https://support.atlassian.com/statuspage/

If you are unable to create a ticket I can reach out to our community team to get your email address so I can unlock the account for you.

Thanks,
Connor

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