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Ensure emails were sent

Edited

Is there a way to verify/prove that an email notification was sent to a user?

 

I have a user that is saying that they are not receiving emails from Statuspage. I have verified that they have the proper subscriptions, are not quarantined, and have confirmed their email address. Is there a log or anything I view that will show the recipients of the emails?

 

I can see that notifications were sent but is it possible to see the list of users included?

2020-07-27 14_15_07-Statuspage - Edit incident and 9 more pages - Personal - Microsoft​ Edge.png

1 answer

1 accepted

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Answer accepted
Nikola Atlassian Team Jul 30, 2020

Hi,

 

If you're confident that the user is subscribed for updates, and not quarantined, then we can have a look in our Email vendor logs to see whether the notification has been sent out to user, and what state is it in.
Feel free to raise a ticket with us at https://support.atlassian.com/contact and we'll investigate it further.


Regards,

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