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We made an important change to a scheduled maintenance window, but customers were not notified. Is this really by design? Is the only option to cancel it and create a new one?
I believe there are three different actions you can have automatically done for you.
You'll have the option to:
Notify subscribers immediately about the newly scheduled maintenance
Statuspage sends a reminder notification to email and SMS subscribers 60 minutes before this maintenance is scheduled to start.
You can change the status of the scheduled maintenance from "scheduled" to "in progress" at the specified start of the maintenance period. Additional options include...
Send notifications to email, SMS, and webhook subscribers
Automatically set affected components to "under maintenance" when scheduled maintenance begins
Hopefully that helps
Set the notification toggle after updating the window as shown below:
Also check your accounts notification settings. You might have to look at your subscription. Are you subscribed to all services on your statuspage?
Run the maintenance steps and test again.
If that does not work I suggest you raise a support request here: