Customers were not notified of a maintenance window change

[kristine.daniels]

We made an important change to a scheduled maintenance window, but customers were not notified.   Is this really by design?   Is the only option to cancel it and create a new one?

[Howard Nedd]

Hi,

I believe there are three different actions you can have automatically done for you.

You'll have the option to:

Notify subscribers immediately about the newly scheduled maintenance

Statuspage sends a reminder notification to email and SMS subscribers 60 minutes before this maintenance is scheduled to start.

You can change the status of the scheduled maintenance from "scheduled" to "in progress" at the specified start of the maintenance period. Additional options include...

Send notifications to email, SMS, and webhook subscribers

Automatically set affected components to "under maintenance" when scheduled maintenance begins

Hopefully that helps

Regards

Howard

[kristine.daniels]

If not automatic, is there a way to manually trigger a notification manually if we modify a maintenance window?  It seems pretty straightforward that if a window is changed, that customers could be notified of it.

Thanks.

[Howard Nedd]

Yes.

Set the notification toggle after updating the window as shown below:

[kristine.daniels]

Thanks, I looked at my updated maintenance item and see the notification check box is enabled, but I did not receive any emails.  I'll see if I can create a test item and try it again.   Thank you.

[Howard Nedd]

Also check your accounts notification settings. You might have to look at your subscription. Are you subscribed to all services on your statuspage?

[kristine.daniels]

Thanks, yes, confirmed all enabled.

[Howard Nedd]

@kristine.daniels 

Run the maintenance steps and test again. 

https://support.atlassian.com/statuspage/docs/schedule-maintenance/

If that does not work I suggest you raise a support request here:

https://support.atlassian.com/contact/#/

Regards

Howard