Change the default Subscription option

[Eric R Hartway]

On our Statuspage page, we have Email, SMS and Webhook subscription options enabled.  When a customer clicks the "Subscribe to Updates" button on our pubic page, the first option displayed is the "Subscribe Via Email" option.  They then have to select the SMS icon if they prefer text notifications.  The issue is, our customers aren't noticing the SMS option at all, and are only subscribing via email.  My question is, when a customer clicks "Subscribe to Updates", is it possible to set the SMS as the default pop-up option?

[Darryl Lee · Accepted solution]

Hi @Eric R Hartway,

This is Darryl. I am here to help. 😀

There is no built-in feature to change the arrangement/order of the subscription options for the subscribers.

However, you may try setting up the Custom Domain first, then add your own Javascript & CSS snippet to alter it.

Hope this is helpful.

Kind regards,
Darryl Lee
Support Engineer, Atlassian