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Automation email with subject different than UP or DOWN



We use DataDog to monitor our applications. We need to integrate it with StatusPage so our components are automatically updated if we have a system outage, for example.

We reached DataDog support and customizing email subject is not possible at the moment. We can customize the email body with any message we want though. Considering this:

1) From Statuspage perspective, is it possible to use other word on the subject different than UP or DOWN?

2) If not, is Statuspage able to read the email body looking for those keywords, instead of reading the subject?


Thank you

1 answer

0 votes

Hello @Welington Wilton 

Thank you for contacting Atlassian Community!

As I understand you would like to have 

Unfortunately, this is not a feasible option in the current product design and as of right now our system will only look for the words "UP” or “DOWN” in the email subject line. As mentioned in the documentation here, you can set a component to Degraded Performance or Partial Outage by appending these statuses to the email address of the component.

However, please note we do have an open feature request with our engineering team to consider supporting more email automation keywords, or even a fully customizable list. STATUS-32 is the ticket ID for your reference.

Please let us know if you have any further questions. We will be happy to assist.


Mubeen Mohammed

Cloud Support Engineer

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