Automated Incidents

[Travis Rauh]

I know we can trigger component statuses through email automation, but is there a way to actually create, update and resolve an incident either through e-mail as well to give additional information on a status? 

[Nick Coates · Accepted solution]

Hey Travis,

Welcome to the Atlassian Community! Nick here from the Broadcom team!

There is no way to create/update/resolve incidents via email. You either can do this in the Management Portal or via the API (https://developer.statuspage.io/).

I'm not sure if this would work for you but could you set up something like Mailgun to accept inbound email and set up an incoming route to the Statuspage API? I haven't tried this myself as we use the API directly at Broadcom.

Thanks,
Nick Coates
Product Owner - Service Status, Broadcom

[Travis Rauh]

Thank you for answering my question and for the suggestion! Will look into it!

Travis