Hi there, I'm Jake and I'm a Customer Success Manager on the Statuspage team. We're posting a series of blogs and prompts to help you improve your incident communication process, learn from other folks in the community, and answer any questions you may have on the topics we've chosen...follow the #incident-comms-tips tag to see them all!
Scheduled maintenance is an opportunity to nail communication. Since scheduled maintenance is planned, you have time to prepare how you communicate about it.
What are your tips for effectively telling customers about planned downtime?
Jake BartlettAtlassian Team
Your customers need to know when your software isn't working as expected - but knowing what to say or how to say it isn't always easy, especially in the heat of the moment. To help make incide...
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