Hi there, I'm Jake and I'm a Customer Success Manager on the Statuspage team. We're posting a series of blogs and prompts to help you improve your incident communication process, learn from other folks in the community, and answer any questions you may have on the topics we've chosen...follow the #incident-comms-tips tag to see them all!
Scheduled maintenance is an opportunity to nail communication. Since scheduled maintenance is planned, you have time to prepare how you communicate about it.
What are your tips for effectively telling customers about planned downtime?
Atlassian community, Today is a major day not only for Statuspage, but also for the Atlassian community. Statuspage continues to be the industry leader for incident communication by constantly look...
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