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Understand impact, provide reminders, write like a human + more scheduled maintenance tips

May 21, 2019

Hi there, I'm Jake and I'm a Customer Success Manager on the Statuspage team. We're posting a series of blogs and prompts to help you improve your incident communication process, learn from other folks in the community, and answer any questions you may have on the topics we've chosen...follow the #incident-comms-tips tag to see them all!

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Scheduled maintenance is an opportunity to nail communication. Since scheduled maintenance is planned, you have time to prepare how you communicate about it.

Read the full article here.

What are your tips for effectively telling customers about planned downtime?

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Jake Bartlett

Jake Bartlett

Atlassian Team

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Customer Success Manager

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78 total posts

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