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Hi there, I'm Jake and I'm a Customer Success Manager on the Statuspage team. We're posting a series of blogs and prompts to help you improve your incident communication process, learn from other folks in the community, and answer any questions you may have on the topics we've chosen...follow the #incident-comms-tips tag to see them all!
Incident communication involves a lot of urgency and often a 1:many style of communication. The very nature of “incidents” means you need to communicate about an unfortunate event and you need to do so quickly.
What are your tips for communicating well while communicating quickly?