The purpose of this article is to explain the difference between each type of status page, and provide guidance to help you select the right plan.
We offer 3 “types” of status pages:
Public status pages: communicate publicly with your users and customers during an incident.
Private status pages: communicate privately with employees or internal users during an incident.
Audience-specific status pages: communicate privately on a single page w/ unique views per user group
Each page type shares similar functionality, but there are some key differences. To help you determine which page and plan type you need, consider the following questions:
Who is your page audience?
How, if at all, do you need to segment incident notifications?
How do you want to send notifications? Email? SMS? Webhook?
How many subscribers will you need?
How many team members will be managing the page?
How much do you want to customize on the page?
How many system metrics do you want to display?
Let’s take a closer look at each type of page…
Public status pages are the best way to communicate with your end users or customers broadly, without requiring them to login. Examples of public status pages include status.dropbox.com, redditstatus.com, and intercomstatus.com.
If you’re running a SaaS product, a public status page might be right for you.
Public status page plans range from $29/mo up to $1,499 and higher for enterprise plans.
Hobby plan – $29/mo
Startup plan – $99/mo
The Startup plan is an excellent choice for companies who have a larger audience as it includes up to 1,000 subscribers. You also get two additional notification options: SMS and webhook, as well as the ability to customize the CSS on your status page. The Startup plan is great for growing companies, as 10 team members (Statuspage administrators) are included on this plan.
Business plan – $399/mo
Enterprise plan – $1499 and up
The Enterprise plan is best for large corporations who need to communicate with thousands of end users. It includes 50 team members (Statuspage administrators) and everything else the Business plan offers.
Private pages are great for internal corporate communication amongst a private group of employees or a private group of customers/clients. They include similar functionality as the public page options with one key difference: authentication.
If you’re looking for a solution for internal stakeholder comms, without letting the entire world see your system status, a private status page might be right for you.
Private status page plans range from $79/mo up to $1499 and higher for enterprise plans.
The Starter plan is great for small teams needing to communicate with a small group of stakeholders. It supports up to 50 page users who are able to login and view the status page. Notification options include Email only. This plan does not include the ability to subscribe to individual components.
Growth plan - $249/mo
Corporate plan - $599/mo
The Corporate plan is best for larger organizations communicating with a significant amount of employees or clients. It supports up to 1,000 page users, 35 team members (Statuspage administrators), all notification types, and all customization types. Need to pay yearly via purchase order or invoice? You can do that on this plan too.
Enterprise plan - $1,499/mo
The enterprise plan is best for large corporations with thousands of employees or other internal stakeholders they need to communicate with. It includes 50 team members (Statuspage administrators), 5,000 page viewers, and everything else the Corporate plan offers.
Audience-specific pages allow for end user specific status pages and notifications. This type of page lets you filter information on the status page based on permissions setup ahead of time for different groups of users. Each group of users can effectively have a unique view of the status page based on the permissions you set.
Here are some examples of when Audience-specific might be the right plan for you:
Customer instances are hosted on single tenant infrastructure
Customers are grouped together on clusters or shards
Internal employees need individual access to view a private, internal status page
Audience-specific is priced based on the number of Groups or Users you need. Each pack includes 10 Groups and 500 Users. A Group is a subset of users who will have a specific “view” of your status page.
Pricing starts at $300/mo and incrementally increases based on the number of additional groups you need. Each pack of 10 groups comes with:
25 Team Members (Statuspage administrators)
30 System metrics
We allow you to purchase additional allocations for subscribers, team members, and metrics. For example, you might find the Startup plan is perfect, but you need 2,000 subscribers instead of the default 1,000. No worries! We support the following add-ons:
Subscribers: $100/mo per 1,000 extra
Team Members: $10/mo per team member
System Metrics: $10/mo per metric
Please reach out to our support team to purchase additional units of subscribers, team members, or system metrics.
Jake BartlettAtlassian Team
Your customers need to know when your software isn't working as expected - but knowing what to say or how to say it isn't always easy, especially in the heat of the moment. To help make incide...
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