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Hi there, I'm Jake and I'm a Customer Success Manager on the Statuspage team. We're posting a series of blogs and prompts to help you improve your incident communication process, learn from other folks in the community, and answer any questions you may have on the topics we've chosen...follow the #incident-comms-tips tag to see them all!
You can’t control when incidents happen, but you can control how you respond to them. Responding poorly can often create a worse experience than not responding at all. Responding well can build trust, but writing good status updates is hard.
What are your tips for writing status updates that build trust?