It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Give users more context with enhanced Uptime Showcase tooltips

We’re excited to announce a big improvement to the Uptime Showcase feature! Now, when you hover over a day in the Uptime Showcase, we surface any related incidents or scheduled maintenance for that day. This means your status page viewers can easily navigate to the related incident or maintenance to get more context as to what happened on that particular day. Check out the example below…

enhanced-tooltips.gif

Let us know what you think of this improvement in the comments below!

 

8 comments

Great new feature! 

Like # people like this

Awesome!

Like shannyshan likes this

In general this has been great but Ive now come across a situation where I want to UN-relate a maintenance activity as the relationship is misleading to customers. How do I do that?

@Darryl Gibson you would have to delete the Scheduled Maintenance in order to remove it from the "Related" section. At this time there's no way to un-relate an incident/maintenance without deleting it. We tie it to the day based on the time the incident/scheduled maintenance spans. 

Can you shed some more light on how/why this is misleading to your customers? I'd love to pass along this context to our product team! 

@Jake Bartlett , I had an outage earlier in the day before the maintenance even took place. When customers hover over that day it looks like the maintenance was related to the outage but actually had nothing to do with it.

@Darryl Gibson Was an incident created for that outage, or was a component degraded without an incident? 

@Jake Bartlett , the component was degraded, triggered via email from our monitoring. It was relatively short so we didnt create an incident for the outage.

@Darryl Gibson Ok thanks for all the context here! Since there wasn't an incident associated with the component degradation, I can see how it would be confusing to see only the maintenance on that day. I'll pass this along to our product team! 

Comment

Log in or Sign up to comment
Community showcase
Published in Statuspage

Try our new Incident Communication Template Generator

Your customers need to know when your software isn't working as expected - but knowing what to say or how to say it isn't always easy, especially in the heat of the moment. To help make incide...

350 views 0 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you