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w'er having problems installing sourcetree 3.4.12.

Our first attempt at installing sourcetree 3.4.12 failed. Later attempts also failed due to the automatic loads for git and mercurial.

We loaded git separately and don't need mercurial.

During the sourcetree load attempts, we get a note stating that git and mercurial have been discovered.  There are NO "load please" check boxes, so we can't deselect git and mercurial.

As we don't need mercurial and git, how can keep the installer from tying to load git and mercurial?


We have uninstalled sourcetree several times, but still don't get "load please" check boxes for git and mercurial.

How can we solve this problem?


1 answer

1 vote
Mukesh Kumar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Apr 05, 2023

Hi @hushinn_visa,

Please follow following steps to resolve installation issue:

  1. Uninstall Sourcetree using the Windows Uninstall program.
  2. Navigate to C:\Users\<UserName>\AppData\Local and delete all Sourcetree folders and files (if any)
  3. Navigate to C:\Users\<UserName>\AppData\Local\Atlassian and delete all Sourcetree folders and files (if any)
  4. Navigate to C:\Users\<UserName>\AppData\Roaming\Atlassian and delete all Sourcetree folders and files (if any)
  5. Navigate to C:\Users\<UserName>\AppData\Local\SourceTree-Settings and delete all Sourcetree folders and files (if any)
  6. Download Sourcetree for Windows and install it.

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