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sourcetree won't open - gcmw.zip error

I double-click the sourcetree icon (blue circle, tree inside). I wait....nothing shows up. I kill the process. I try again. If I get something it is an error message about not being able to read the gcmw.zip file.

After doing this several dozen times, MAYBE I can get sourcetree to open with no error message.

 

The messages says "Failed to extract file - unable to extract D:\Users\<username>\AppData\Local\Atlassian\SourceTree\gcmw.zip

2 answers

1 accepted

5 votes
Answer accepted

I had the same issue with the latest 2.3.5 update.  I went to C:\Users\%username%\AppData\Local\Atlassian\SourceTree, right clicked and extracted both gcmw.zip and mcmw.zip.  After that SourceTree launches with no errors.

Ana Retamal Atlassian Team Nov 28, 2017

Thanks for sharing, @Michael Callahan! :)

Thanks a lot this is solved my problem as well.

the problem was "Failed to extract" mcmw.zip

Like amitnale87 likes this

Unzipping mcmw-vx.xx.xx.zip did it for me

Extracted to subfolders in that directory... and it worked. Thanks!

Extract of zip folder mcmw worked. Thanks!

1 vote
Ana Retamal Atlassian Team Oct 11, 2017

Hi Saundra, usually this error will happen because there's a username/password/2fa dialog open for git, which comes from the folder that the zip is trying to overwrite. Occasionally the zip might be corrupted. I'd suggest: 

  1. Shutting Sourcetree down and deleting the contents of %localappdata%/Atlassian/Sourcetree/git_extras, then restart Sourcetree, that way there is nothing to overwrite.
  2. Ensure you're running git >= 2.14, it should be the right GCMW and ST shouldn't keep trying to install it. you can check this by typing git --version in the command line.

If you're still having trouble getting Sourcetree to open, let us know which Sourcetree and OS version are you using and send us a screenshot of the error message.

Cheers!

Ana

Hi,
I have the same problem, but provided solution seems not working.

I was running git 2.14 but I also updated to 2.15 with same result.

Thanks.

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