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I double-click the sourcetree icon (blue circle, tree inside). I wait....nothing shows up. I kill the process. I try again. If I get something it is an error message about not being able to read the gcmw.zip file.
After doing this several dozen times, MAYBE I can get sourcetree to open with no error message.
The messages says "Failed to extract file - unable to extract D:\Users\<username>\AppData\Local\Atlassian\SourceTree\gcmw.zip
Hi Saundra, usually this error will happen because there's a username/password/2fa dialog open for git, which comes from the folder that the zip is trying to overwrite. Occasionally the zip might be corrupted. I'd suggest:
If you're still having trouble getting Sourcetree to open, let us know which Sourcetree and OS version are you using and send us a screenshot of the error message.