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sourcetree doesn't work at all... can't even delete and restart the program...

I am trying to clone a directory locally and it is not work at all. I am really confused. I can't even add my enterprise account...

1 answer

0 votes
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Apr 17, 2019

Hi @Ke Wang,

A few questions:

1. What version of the app are you using?

2. What OS are you on? 

3. Are there any errors shown when you try to clone?

Brian Ganninger
Principal Developer, Sourcetree

Hi @bgannin ,

Thank you for helping me! I am currently using sourcetree 3.1.2 on windows 10. There are errors shown when I am trying to clone a repository:

Command: perl.exe C:\Users\kwang2\AppData\Local\SourceTree\app-3.1.2\tools\ info
Error: System.ComponentModel.Win32Exception: The system cannot find the file specified

Command: git -c diff.mnemonicprefix=false -c core.quotepath=false --no-optional-locks ls-remote
Error: remote: Password authentication is not available for Git operations.
remote: You must use a personal access token or SSH key.
remote: See or
fatal: unable to access '': The requested URL returned error: 403

Command: hg identify extensions.hgext.hgsubversion=!
Error: abort: HTTP Error 406: Not Acceptable

I presume it's something about SSH, so I tried to redo the steps of generating SSH key and attach it to my account. But it didn't help with the situation.

My account is based on my school's github account

Again, thank you!

Mike Corsaro
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Apr 23, 2019

Are you sure PuTTy is running and has your SSH key loaded?


You could also try cloning via the command-line (make sure git-for-windows is installed first!):

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