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sourcetree cannot open web browser after update to 3.3.4.3796

Razor164 November 5, 2019

Screenshot_3.png

7 answers

5 votes
mrossmedgate
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November 6, 2019

@Razor164 What was the solution? I'm getting this error and have no idea why.  Thanks.

iddo-fontijn
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January 8, 2020
2 votes
Soma Dixon
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February 11, 2020
grrinch March 4, 2021

It's a different issue - the other one seems to have been resolved with the new version. This one did not.

2 votes
Manuel
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November 9, 2019

have the same problems, also terminal was not working.

 

you should check your logfile

On Windows, the SourceTree log file is located at C:\Users\<username>\AppData\Local\Atlassian\SourceTree\sourcetree.log

 

After removing the project and new cloning the browser worked again....

Lijun Wang November 25, 2019

I still got error in the log and error below in the pic after recloning the repository. 

ERROR [2019-11-25 10:46:04,682] [58] [Sourcetree.Analytics.Emau.EMauSubmissionService] [Log] - POST MAU submission FAILED
System.IO.FileLoadException: Could not load file or assembly 'TimeZoneConverter, Version=2.3.0.0, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The located assembly's manifest definition does not match the assembly reference. (Exception from HRESULT: 0x80131040)
File name: 'TimeZoneConverter, Version=2.3.0.0, Culture=neutral, PublicKeyToken=null'
at Atlassian.AnalyticsService.Client.Converters.IanaTimezoneConverter.WriteJson(JsonWriter writer, Object value, JsonSerializer serializer)
at Newtonsoft.Json.Serialization.JsonSerializerInternalWriter.SerializeConvertable(JsonWriter writer, JsonConverter converter, Object value, JsonContract contract, JsonContainerContract collectionContract, JsonProperty containerProperty)
at Newtonsoft.Json.Serialization.JsonSerializerInternalWriter.SerializeObject(JsonWriter writer, Object value, JsonObjectContract contract, JsonProperty member, JsonContainerContract collectionContract, JsonProperty containerProperty)
at Newtonsoft.Json.Serialization.JsonSerializerInternalWriter.SerializeObject(JsonWriter writer, Object value, JsonObjectContract contract, JsonProperty member, JsonContainerContract collectionContract, JsonProperty containerProperty)
at Newtonsoft.Json.Serialization.JsonSerializerInternalWriter.Serialize(JsonWriter jsonWriter, Object value, Type objectType)
at Newtonsoft.Json.JsonSerializer.SerializeInternal(JsonWriter jsonWriter, Object value, Type objectType)
at Newtonsoft.Json.JsonConvert.SerializeObjectInternal(Object value, Type type, JsonSerializer jsonSerializer)
at Sourcetree.Analytics.Emau.EMauSubmissionService.<SubmitBatch>d__62.MoveNext()

source_tree_browser_error.PNG

but I can see the switched branch in my IDE. Hope SourceTree team can fix the problem soon. 

tony January 3, 2020

Hmmm...No answer!

I see that Atlassian cares about customers...NOT!

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0 votes
Sarahi Velasco
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November 17, 2020

3.3.6 worked for me in windows.

0 votes
Cara Diann
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July 21, 2020

The only answer is to download and install 3.2.6. Anything else is a waste of time. Atlasian simply needs to fix this issue.

https://www.sourcetreeapp.com/download-archives

0 votes
DylanAlloy June 27, 2020

Lol Sourcetree is such garbage now.

0 votes
Razor164 November 5, 2019

closed

Ana Retamal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 13, 2019

Hi @Razor164 , seems like there're more users encountering the same issue as you did, would you mind sharing your solution with them? 

I'm sure the Community would thank you!

Kind regards,

Ana

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Cara Diann
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July 21, 2020

The only answer is to download and install 3.2.6. Not other "fix" works.

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