source tree crashes when try to edit remotes. how to fix that?

[Lesley]

I am using source tree version 3.3.9 and git version 2.29.2.windows.3. I connected local repository to remote via ssh, everything working well. but remote icon in the right top corner shows an exclamation mark to  indicate an error. when i try to edit my remote origin in settings, suddenly app crashes and close. i have completely reinstall the source tree but cannot fix that. is there any solution to fix that? 

[Igor Jovanoski]

Same here
ERROR [2021-01-04 11:31:28,683] [1] [SourceTree.Model.Repository] [Log] - Repository: [] does not exist
ERROR [2021-01-04 11:31:28,790] [1] [SourceTree.Model.Repository] [Log] - Repository: [] does not exist
ERROR [2021-01-04 11:31:28,796] [1] [SourceTree.Model.Repository] [Log] - Repository: [] does not exist
ERROR [2021-01-04 11:34:26,233] [1] [SourceTree.Model.Repository] [Log] - Repository: [] does not exist
ERROR [2021-01-04 11:34:26,306] [1] [SourceTree.Model.Repository] [Log] - Repository: [] does not exist
ERROR [2021-01-04 11:34:26,310] [1] [SourceTree.Model.Repository] [Log] - Repository: [] does not exist

(SourceTree 3.9.4)

Which is a shame.. The pull request feature was mostly what I have been using it for. Now with this it renders the application useless

[Jabal Logian]

I tried to uninstall the source tree, download it, then install it.
It worksed for me.

[Matthias Folte]

Any news on this issue?

Facing the same problem. Happening to me for remote GitHub repositories, private aswell as public.

I also get the log entry

ERROR [2021-01-06 19:48:09,949] [1] [SourceTree.Model.Repository] [Log] - Repository: [] does not exist

Although this message does appear on application start. When I try to edit and the app crashes there is no additional log entry made.

The Stacktrace I got from the Windows Eventmonitor looks promising though:

Anwendung: SourceTree.exe
Frameworkversion: v4.0.30319
Beschreibung: Der Prozess wurde aufgrund einer unbehandelten Ausnahme beendet.
Ausnahmeinformationen: System.NullReferenceException
bei SourceTree.ViewModel.RemoteDetailsDialogViewModel.set_Url(System.String)
bei SourceTree.ViewModel.RemoteDetailsDialogViewModel..ctor(SourceTree.Model.Repository, System.String, System.String, System.Collections.Generic.List`1<System.String>, SourceTree.Model.RepositoryRemoteProjectLink, System.Action`2<SourceTree.ViewModel.AbstractDialogViewModel,Int32>, SourceTree.CustomActions.ICustomActionsManager, SourceTree.Scheduler.ISchedulerManager, SourceTree.Repositories.IRepositoryManager, SourceTree.Diagnostics.ITraceManager, SourceTree.Scheduler.IDispatcher, SourceTree.Accounts.IAccountManager, SourceTree.Diagnostics.IFailureHandler, SourceTree.Dvcss.IDvcsManager, SourceTree.Repositories.IRepositoryMonitorManager, SourceTree.View.FileLists.IFileListViewManager, SourceTree.View.Container.IFileListContainerViewManager, SourceTree.View.Diff.IDiffViewManager, SourceTree.Configuration.IConfigurationManager, SourceTree.View.Process.IProcessDialogViewManager, SourceTree.View.ChangeSets.IChangeSetViewManager, SourceTree.Notifications.INotificationsManager)
bei SourceTree.ViewModel.RepoSettingsDialogViewModel.EditRemote()
bei SourceTree.ViewModel.RepoSettingsDialogViewModel.<get_EditRemoteCommand>b__64_0(System.Object)
bei SourceTree.View.Utils.RelayCommand.Execute(System.Object)
bei SourceTree.View.Dialogs.RepoSettingsDialog.RemoteListDoubleClicked(System.Object, System.Windows.Input.MouseButtonEventArgs)
bei System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object)
bei System.Windows.RoutedEventHandlerInfo.InvokeHandler(System.Object, System.Windows.RoutedEventArgs)
bei System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)
bei System.Windows.UIElement.RaiseEventImpl(System.Windows.DependencyObject, System.Windows.RoutedEventArgs)
bei System.Windows.Controls.Control.HandleDoubleClick(System.Object, System.Windows.Input.MouseButtonEventArgs)
bei System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object)
bei System.Windows.RoutedEventHandlerInfo.InvokeHandler(System.Object, System.Windows.RoutedEventArgs)
bei System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)
bei System.Windows.UIElement.ReRaiseEventAs(System.Windows.DependencyObject, System.Windows.RoutedEventArgs, System.Windows.RoutedEvent)
bei System.Windows.UIElement.OnMouseDownThunk(System.Object, System.Windows.Input.MouseButtonEventArgs)
bei System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object)
bei System.Windows.RoutedEventHandlerInfo.InvokeHandler(System.Object, System.Windows.RoutedEventArgs)
bei System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)
bei System.Windows.UIElement.RaiseEventImpl(System.Windows.DependencyObject, System.Windows.RoutedEventArgs)
bei System.Windows.UIElement.RaiseTrustedEvent(System.Windows.RoutedEventArgs)
bei System.Windows.Input.InputManager.ProcessStagingArea()
bei System.Windows.Input.InputManager.ProcessInput(System.Windows.Input.InputEventArgs)
bei System.Windows.Input.InputProviderSite.ReportInput(System.Windows.Input.InputReport)
bei System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr, System.Windows.Input.InputMode, Int32, System.Windows.Input.RawMouseActions, Int32, Int32, Int32)
bei System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr, MS.Internal.Interop.WindowMessage, IntPtr, IntPtr, Boolean ByRef)
bei System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
bei MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
bei MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
bei System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
bei System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
bei System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
bei MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
bei MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
bei System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
bei System.Windows.Application.RunDispatcher(System.Object)
bei System.Windows.Application.RunInternal(System.Windows.Window)
bei SourceTree.App.Main()

[Matthias Folte]

To add to this: This does not happen to me using Azure DevOps Remotes.

[Jonathan Levin]

Happening to me as well!

Even after cloning fresh repository, Clicking "Repository settings", then trying to edit the default hangs then crashes the app.

Logs:
```

ERROR [2020-12-27 09:49:08,301] [1] [SourceTree.Notifications.NotificationsManager] [Log] - Unable to set owner as parent is not visible or non-existent
ERROR [2020-12-27 10:16:26,666] [1] [SourceTree.Exceptions.RemoteHostException] [Log] - Failed to check login for user [UserName]
ERROR [2020-12-27 10:17:10,152] [1] [Sourcetree.Installer.Squirrel.Utils.UpdateHelper] [Log] - Couldn't read staging user ID
ERROR [2020-12-27 10:17:10,156] [1] [Sourcetree.Installer.Squirrel.Utils.UpdateHelper] [Log] - Couldn't read staging user ID
ERROR [2020-12-28 13:26:32,049] [1] [SourceTree.Model.Repository] [Log] - Repository: [] does not exist
ERROR [2020-12-28 14:29:05,547] [1] [SourceTree.Model.Repository] [Log] - Repository: [] does not exist
ERROR [2020-12-28 14:29:05,593] [1] [SourceTree.Model.Repository] [Log] - Repository: [] does not exist
ERROR [2020-12-28 14:29:05,596] [1] [SourceTree.Model.Repository] [Log] - Repository: [] does not exist

...

...

ERROR [2020-12-30 02:30:47,212] [1] [SourceTree.Notifications.NotificationsManager] [Log] - Unable to set owner as parent is not visible or non-existent
ERROR [2020-12-30 02:41:31,202] [1] [SourceTree.Model.Repository] [Log] - Repository: [] does not exist
ERROR [2020-12-30 02:41:31,251] [1] [SourceTree.Model.Repository] [Log] - Repository: [] does not exist

...

...

ERROR [2021-01-03 13:14:41,010] [1] [SourceTree.Notifications.NotificationsManager] [Log] - Unable to set owner as parent is not visible or non-existent

ERROR [2021-01-03 13:22:31,525] [1] [SourceTree.Model.Repository] [Log] - Repository: [] does not exist

...

...

```

(SoruceTree 3.4.1, Git for Windows 2.92.2)

[Jabal Logian]

I tried to uninstall the source tree, download it, then install it.
It worksed for me.

[Nicolas Helou]

For me deleting the Sourcetree cache worked. I closed Sourcetree and deleted these folders:

C:\Users\<user>\AppData\Local\Atlassian\SourceTree.exe_Url_XXX

with XXX being some kind of hash. Then I was able to edit the remote settings again.

[Daniel Ebers]

Hi John,

welcome to the Atlassian Community!

Have you had the chance to look into logs?
Probably an error is logged there pointing to a possible cause?

https://confluence.atlassian.com/sourcetreekb/sourcetree-logfile-location-675384748.html

Let us know if you found something out!

Regards,
Daniel

[Lesley]

sourcetree.log file returns,

ERROR [2020-12-12 22:06:10,730] [1] [SourceTree.Model.Repository] [Log] - Repository: [] does not exist
ERROR [2020-12-12 22:06:10,768] [1] [SourceTree.Model.Repository] [Log] - Repository: [] does not exist
ERROR [2020-12-12 22:16:59,331] [1] [SourceTree.Utils.WindowsOSHelper] [Log] - OpenWebBrowser for git@bitbucket.org:LesleyJJ/hrm-backend.git failed with exception: System.ComponentModel.Win32Exception: The system cannot find the file specified

[Daniel Ebers]

There is nothing visible that should lead to a crash but in case you can fix the source of the errors it might have a positive contribution to the overall situation.

The last error reminds of a bug for example:
https://jira.atlassian.com/browse/SRCTREEWIN-7964
In some other related cases it was reported due to missing 'git' on the system at all.