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June 12, 2019

I can't seem to get my files pulled  on my sourcetree program due to sign in error.  However, I have the correct username and password since I am able to sign in on the website.   How can I solve this? This has worked in the past before.

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Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 13, 2019

Hi @ywlhua,

It's not quite clear what issue(s) you are having…

1. what website are you able to sign in that doesn't work with Sourcetree?

2. what worked previously that does not work now?

3. which platform (OS) and version (Sourcetree) are you using?


Brian Ganninger
Principal Developer, Sourcetree

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