After installing SourceTree and selecting the "Use an existing account" button to login, SourceTree hangs at a white screen with the "Please wait..." message. The problem persists when trying to log into multiple accounts (any account we tried).
Clicking the "Log in with Google" option does nothing. The button is not responsive.
I am trying to diagnose this issue, can anyone help? SourceTree appears to want to use Internet Explorer as the default browser and someone suggested tinkering with the security settings in there, but that does not seem to work. Feels like a client side issue with my account permissions or something, but the problem occurs even when running the program as an administrator.
Has anybody else encountered this issue? Thanks for your time! Please let me know if there is any other information that would be useful.
I have the same problem trying to install 188.8.131.52 on server.
Hangs-on forever when trying to login. I have tried all tricks with IE - adding to trusted site, lowering security to min, compatibility modes.
None of them works.
I wonder, out of all options out there for making a login, why on earth would anyone choose the shittiest piece of software ever built for this purpose (yes, Internet Explorer). I bet it takes more time to integrate IE and make it work into a desktop app, than it would take to make a login from scratch.
I was logged in as admin, but IE didn't care about that.
Anyways I was inspired enough to google how to completely disable the IE security. And though I didn't find exactly that, I found an answer describing how to disable some of it. Goes like this:
Open Server manager -> Local servers
There you will find an option on the right side:
IE enhanced security configuration
I set this option to Off and then I was able to login from the source tree installer.
I still hate IE with passion.
Thank you, Andrei, turning off this option resolves my problem. I was about to contact atlassian for support when I saw this post. How lucky!
Really you want to check this option if:
1. You are on windows server as Andrei mentioned.
2. You have tried other options and are able to login to atlassian.com website with the same email/pwd in IE directly, but still cannot login via source tree.
This also worked for me. Thank you for posting your solution!
I initially added https://id.atlassian.com to my local intranet group, and my next attempt showed me that it was trying to get to https://id.atlassian.com from https://auth.atlassian.com. I added both urls to my trusted sites and was able to log into sourcetree finally.
This was after lowering the IE security level to lowest and making sure that "Enhanced Security" for IE was turned off in Server Manager (it had been off all along).
Windows Server 2012 R2/Sourcetree 184.108.40.206
Here's what worked for me (I think I needed all of the following):
I've got the same problem (we tried different accounts; same installation procedure runs perfectly on my colleagues pc from the same network and firewall settings; we tried different networks/wifis; tried to login with administrator rights)
Did you find a solution yet?
I achieved success in a similar fashion by adding https://id.atlassian.com to the Trusted Sites list in IE.Internet Options.Security.Trusted Sites.Sites. (SourceTree 1.8.3 on Win2012R2)
TIP : Open IE on your target workstation/server and try to log into id.atlassian.com yourself. If you cant log in then the SourceTree cant either.
After one year your product still not installs correctly on a "out of the box" windows 10 laptop, it's a shame, switched to GitKraken.
Update: just in case someone around would prefer to stick with a broken product, this workaround worked on my box https://stackoverflow.com/questions/36467893/sourcetree-installation-atlassian-login-stuck/46669458?noredirect=1#comment82510007_46669458
Yeah this is pretty pathetic. I guess this is what happens when you once upon a time had a great piece of software and now you're just a software developer congregation. Tried tons of things and nothing really works. How many hundred (or even thousands) of devs does Atlassian now employ and they can't even sort this nonsense out. Bet they've become like every other dev factory with shitty bloated software and "more important things to do" than fix the installer. Will move to GitKraken.
Supported Platforms macOS Windows We recently introduced support for additional hosting services such as GitHub Enterprise, GitLab (Cloud, Community Edition, Enterprise Edition), and...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events