"Error: System.ComponentModel.Win32Exception: Access is denied" error in Sourcetree

[Thiyagu Palanisamy Mudali]

Hello,

Some of the users from our organization are getting the below error while trying to clone the repository using sourcetree. Can you please help me to resolve this issue ?

Error Message:
=========================================

Command: git -c diff.mnemonicprefix=false -c core.quotepath=false --no-optional-locks ls-remote https://bitbucket.collaboration.agilent.com/scm/TT/TT.git

Output:

Error: System.ComponentModel.Win32Exception: Access is denied
=========================================

[Andrew Dev]

Deleted

[Nic Brough -Adaptavist-]

This usually means that the account running your application does not have the necessary permissions to run the software.  That's something set up in the operating system, it's not a software fault.

Is your user allowed to run git on your system?  Try running the command on the command line, outside Sourcetree - do you get the same error?

[Thiyagu Palanisamy Mudali]

Thanks for your response. Do you know how to enable the access in OS level ?

We requested user to install Git bash and clone any one of the repository to see if it is working. I am waiting for the user to come back to me.

[Andrew Dev]

(Meant this as a reply)

I am also seeing this issue in SourceTree.

• Tried clearing out all user settings, uninstalling and reinstalling.
• The same command works in Terminal
• git works in Visual Studio
• git commands in Terminal work
• Other GIT apps work (but I prefer to use SourceTree)
• Same issue with GitHub and Azure Devops Repo
• All git related buttons functionality doesn't work
  • History doesn't show
  • Cannot Pull
• Running the latest ver 3.4.10
• I do notice that the Certificate on the exe expired on 11/27/2022
  • Can this be updated in an installer? 

[Jason Brinkmann]

We are also having the same issue.

I have tried all of the same things Andrew listed.

• If the user does a run-as administrator on SourceTree it will work as expected, but they should not need to do that every time they run the application.
• We installed 3.3.9 and it worked for a day, but then stopped working again.
• We tried switching to the Embedded Git, restarted and then went back to the system Git.
• Tried removing the .NET updates that were installed around the time it broke.
• Tried moving the local repository to another folder.

Not able to get anything to work so far.  Any help would be great!

[Andrew Dev]

Hi, I found this other discussion about the certificate for the SourceTree.exe. 

https://community.atlassian.com/t5/Sourcetree-questions/Digital-signature-certificate-has-expired/qaq-p/2211112

There is a planned release with the new certificate in 3.4.11

[Jason Brinkmann]

The cert expiration and the date the app stopped working is the same.  Hopefully the new version will be out soon.  Thanks for sharing!

[Andrew Dev]

Link to Bug: https://jira.atlassian.com/browse/SRCTREEWIN-13956