login issues with installation of sourcetree

Hi, I've downloaded and installed git and sourcetree. I also have a bitbucket account. When I try to login to my Atlassian account by pressing "using an existing account" it runs forever and does not give me a warning. When I press "Got to my Atlassian" everything  seems to  be fine. My email and login is robert.hillen@kpn.com. Hope you can help.

Best,

Robert

1 answer

0 votes

Hi Robert, so where you finally able to log in using your Atlassian account? Or are you not able to log in using any of the 2 ways?

If you're on Windows, you can try the following:

  • Turn off compatibility mode in IE. To do that, open Internet Explorer, go to the Advanced options tab and click on Reset your Internet Explorer Settings
  • Check Delete personal settings
  • Change your Internet Explorer Security Zone Settings:
  1. Open IE, click on the gear
  2. Select "Internet Options"
  3. Select the "Security" tab
  4. Select "Custom Level" for Internet
  5. Find "Access data sources across domains" and select "Enable" (make note of what the setting currently is)
  6. Try logging into Sourcetree again

After logging in, follow steps 1-5, but reset the setting back to the previous option.

Otherwise, let us know which OS are you using and send us a screenshot of what happens when you try to log in, so we get a better understanding of the issue.

Best regards,

Ana

Hi Ana,

Due to the security settings of my company laptop I'm not able to change the settings that you described.

As of yet, I still haven't solved the issue. I've added a screenshot of the issue.

In the installation process of sourcetree I want to log in step 3 by clicking "Use an existing account", but then it runs forever. When I click "Go to my Atlassian" I can log in without any issues (as can be seen in the print screen) but the installation process does not proceed.

 

Any idea what I could try?

Thanks,

Robertscreenshot issue.PNG

Hi Robert, it's possible for you to update Internet Explorer to the latest version? Sourcetree relies on IE for authentication and we've seen that not having it updated causes issues.

Let us know!

Ana

Hi Ana,

Unfortunately not because it's a work laptop. I also tried it with Firefox but with no luck.

Also, loging in with my existing account without going to my atlassian is unrelated to the browser I'm using right? Howcome that's not working either?

Kind regards,

Robert

Suggest an answer

Log in or Join to answer
Community showcase
Brian Ganninger
Published Jan 23, 2018 in Sourcetree

Tip from the team: workflow and keyboard shortcuts

Supported Platforms macOS Sourcetree has a lot to offer and, like many developer tools, finding and using it all can be a challenge, especially for a new user. Everyone might not love ...

230 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot