Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

in git repository SourceTree fetch and pull were not worked for some time

SourceTree pull and fetch is not worked for some. Other people in the group also faced this same issue.

 

Attaching the screenshot.

 

whats went wrong ? could you please suggest.git_error.png

1 answer

0 votes
Mikael Sandberg Community Leader Aug 05, 2020

What are you using as the remote storage for the repository? Bitbucket? The error message indicate that they do not have access to the repository, and it could be a number of things. If the users that see this issue logs on to the remote are they able to access the repository from there?

Thanks Mikael for the response!

 

What are you using as the remote storage for the repository? Bitbucket? 

Ans:Github

 

i have verified all users have access to git repository. but yesterday while fetch/pull operations error got.

 

so-could you please suggest whats might got wrong?

  

Mikael Sandberg Community Leader Aug 05, 2020

Do you see the same behavior when doing a fetch/pull from the command line? Are you using ssh or http/s as the URL? 

thanks mikael again.

 

command line users are not tried i think.

 

but they reported this issue in sourcetree.

 

we use http://git.efi.com/

 

please suggest... 

Mikael Sandberg Community Leader Aug 05, 2020

Okay, since you are using http do you know if the users that are seeing this changed their password recently? I would try doing a fetch from the command line to see if that works, and if so, then reset their GitHub account in Windows Credential Manager and also check the credentials in Sourcetree under Tools > Options. 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Sourcetree

Tip from the team: configure your repos for hosting goodness!

Supported Platforms macOS Windows We recently introduced support for additional hosting services such as GitHub Enterprise, GitLab (Cloud, Community Edition, Enterprise Edition), and...

5,733 views 4 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you