I am an IT Representative for a small corporation. We have an end user who is unable to open SourceTree. I have uninstalled and reinstalled it. Tried deleting related folders under his user profile, temp data, appdata, etc. Tried using the .exe and .msi installations and it does not work.
I have seen other articles, forums, etc on this, but those solutions do not help me. The end user is using Windows 11 Enterprise.
I admit that I am not the most experience IT person, but seriously Atlassian, what can be done to fix this?!
I've had this same issue for the past 2 days and I've managed to fix it. I had to reset the WMI Repository on my PC.
I first uninstalled Sourcetree and removed all traces of it from this location on my PC: C:\Users\*username*\AppData\Local
That involved backing up and removing the Soucretree folder and the Atlassian folder
Then I reset the WMI repo
These instructions on how to reset it are from Blizzard support:
Hope this helps!