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Will not open after installation

I am an IT Representative for a small corporation.  We have an end user who is unable to open SourceTree. I have uninstalled and reinstalled it. Tried deleting related folders under his user profile, temp data, appdata, etc. Tried using the .exe and .msi installations and it does not work.

I have seen other articles, forums, etc on this, but those solutions do not help me. The end user is using Windows 11 Enterprise.

I admit that I am not the most experience IT person, but seriously Atlassian, what can be done to fix this?!

1 answer

Hi,

I've had this same issue for the past 2 days and I've managed to fix it. I had to reset the WMI Repository on my PC.

 

I first uninstalled Sourcetree and removed all traces of it from this location on my PC: C:\Users\*username*\AppData\Local
That involved backing up and removing the Soucretree folder and the Atlassian folder

Then I  reset the WMI repo

These instructions on how to reset it are from Blizzard support:

  1. Right-click on Command Prompt and select Run as Administrator
  2. Type net stop winmgmt into the command prompt and press enter.
  3. When prompted if you wish to continue, type Y and press enter.
  4. Type winmgmt /resetrepository into the command prompt and press enter.
  5. Restart your computer to pick up the changes

 

Hope this helps!

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