I understand - however this is just how Atlassian structures the difference between bugs & development tasks, support, and community self-assistance. Bugs & dev tasks are trackable, long term things while this is mostly just for quick questions.
I usually end up answering most things anyway regardless of where they're posted ;) If in doubt, here is fine and I'll promote things to jira.atlassian.com if there's something to be done.
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