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Why is SourceTree constantly asking me for my "User Information" during a commit?

Been using ST for months. However, as of this morning I cannot commit anything. Clicking Commit puts me in a loop of dealing with this odd dialog box. Entering any info here and clicking OK just puts me back to where I was before I clicked Commit. It's a loop I cannot get beyond, as of today. 

What's going on here?  Anyone know? 






1 answer

1 accepted

2 votes
Answer accepted
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Mar 19, 2019


I'm not sure exactly why this is happening but if you go into Tools/Options/General tab you can enter the same details there and it should then update git and hg configurations when you click OK.

If you do this, potentially by explicitly editing those values to something else, clicking OK and then editing them back and clicking OK again,  does that then stop the prompt?

Thanks Michael. I tried playing with those settings a little, but it made no improvement. However, on the bright side, the ability to commit a change (no such weird message appearing) returned last week. All on its own. Weird. 

If anyone else comes across this issue, unchecking the global option worked for me

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I second unchecking the global option. Worked for me. 

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This tool is so buggy I wish we used something else.  Every so often I lose my ability to commit and use an external difference tool.  I have to change atlissan password fool around with authenticate and eventually it starts working again.

I second the second of unchecking the global option. That worked.

I third unchecking the global option. I unchecked and then was able to commit.

I had the same issue today. Checking or unchecking the "global" option didn't help. What worked for was to modify the name and address in the "Tools/Options/General" settings, click OK, and then change it back to the old values.

The reason may be that my git installation was updated yesterday to V2.35.3?

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