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Unable to register to Atlassian Sourcetree

Hi ,

I recently downloaded Sourcetree from https://www.sourcetreeapp.com (Download For Windows). When i go to (Login to Altassian account step) where it is mandatory to register app. I am unable to sign in with my old account or even sign up and use a new account.

The app UI doesnot show me password field when i give my email id and hit continue.

Can someone please help me with this

 

Sign In Screen:

sourcetree_sign_in_screen.JPG

 

Sign Up Screen:

sourcetree_signup_screen.JPG

1 answer

0 votes
Ana Retamal Atlassian Team Feb 09, 2018

Hi Hina, can you confirm if you're on the latest version of Internet Explorer? Sourcetree relies on it for authentication and having an older version will cause issues.

If you already are, you can try the following:

  • Turn off compatibility mode in IE. To do that, open Internet Explorer, go to the Advanced options tab and click on Reset your Internet Explorer Settings
  • Check Delete personal settings
  • Change your Internet Explorer Security Zone Settings:
  1. Open IE, click on the gear
  2. Select "Internet Options"
  3. Select the "Security" tab
  4. Select "Custom Level" for Internet
  5. Find "Access data sources across domains" and select "Enable" (make note of what the setting currently is)
  6. Try logging into Sourcetree again

After logging in, follow steps 1-5, but reset the setting back to the previous option.

Let us know if this helped you!

Best regards,

Ana

Hi Ana,

 

Thanks for the reply. Yes I am using the latest version of IE (11.09). I have tried the above mentioned steps by you, I still face the issue. I am unable to register. After i give the credentials it keeps on loading.

 

 

login issue.JPG

Hi Ana/Team,

I am on office network and i feel that the proxy is blocking the connection. Are there any settings in the sourcetree app to bypass the proxy?

 

Thanks

Hina

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