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Unable to login to bitbucket

Using basic authentication the error is:
unexpected character encountered while parsing value: T. Path ",line0, position 0.

3 answers

1 accepted

1 vote
Answer accepted
Ana Retamal Atlassian Team Jul 12, 2017

Hi Nancy! Can you elaborate your description a bit more so we can help you with this? Please let us know:

  • Are you getting this error when connecting directly to Bitbucket, or when trying to connect to Bitbucket from SourceTree?
  • Are you using Bitbucket Server or Cloud? If Server, which version?
  • What version of SourceTree and OS are you using?
  • What are the steps you're performing when you get this error? Can you send a screenshot?

Best regards!

Ana

I've figured it out. Bitbucket.org won't take a user name any longer. Now it wants an email address. Ok, did that. However, when I try to login through sourcetree it seems to want to use my username. I kept trying to put my email address in there like bitbucket.org insists on.  So the issue is solved for me, but this is weirdly inconsistent and confusing.

 

  • Are you getting this error when connecting directly to Bitbucket, or when trying to connect to Bitbucket from SourceTree? 
    • When trying to connect to my remote repository on Bitbucket.
  • Are you using Bitbucket Server or Cloud? If Server, which version?
    • I'm using bitbucket.org.
  • What version of SourceTree and OS are you using?
    • 2.1.2.5 Windows 7
  • What are the steps you're performing when you get this error? Can you send a screenshot?



Hi,

I have the same issue. Have tried username and email already, but no success, get the same error regardless of the login name variant.

I use Sourcetree 3.3.7 on Windows 10. Have an SSH key and use Basic authentication method. And I use Bitbucked Cloud.

Screenshot_012720_122428_PM.jpg

Screenshot_012720_122801_PM.jpg

@Pavel  Did you get a solution to this as one of my 2 computers has started having the same error?

@Ana Retamal Can you provide an official solution to this error message Unexpected character encountered while parsing value: T.Path '', line 0, position 0.?

  • Are you getting this error when connecting directly to Bitbucket, or when trying to connect to Bitbucket from SourceTree?
    • Connect to BB from SourceTree (latest version 3.3.4)
  • Are you using Bitbucket Server or Cloud? If Server, which version?
    • BB Cloud
  • What version of SourceTree and OS are you using?
    • SourceTree version 3.3.4 on Windows 10 OS 64-bit
  • What are the steps you're performing when you get this error? Can you send a screenshot?
    • See SSH settings below, I notice if I logout from BB Cloud and refresh the OAuth token in SourceTree which prompts me to re-authenticate in BB Cloud along with 2FA code and I try again to authenticate using Basic, then using username or email works as shown below.

ssh-1.jpg

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