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Unable to login to bitbucket

Nancy Milligan Jul 11, 2017

Using basic authentication the error is:
unexpected character encountered while parsing value: T. Path ",line0, position 0.

1 answer

1 accepted

1 vote
Answer accepted
Ana Retamal Ortiz Atlassian Team Jul 12, 2017

Hi Nancy! Can you elaborate your description a bit more so we can help you with this? Please let us know:

  • Are you getting this error when connecting directly to Bitbucket, or when trying to connect to Bitbucket from SourceTree?
  • Are you using Bitbucket Server or Cloud? If Server, which version?
  • What version of SourceTree and OS are you using?
  • What are the steps you're performing when you get this error? Can you send a screenshot?

Best regards!

Ana

Nancy Milligan Jul 12, 2017

I've figured it out. Bitbucket.org won't take a user name any longer. Now it wants an email address. Ok, did that. However, when I try to login through sourcetree it seems to want to use my username. I kept trying to put my email address in there like bitbucket.org insists on.  So the issue is solved for me, but this is weirdly inconsistent and confusing.

 

  • Are you getting this error when connecting directly to Bitbucket, or when trying to connect to Bitbucket from SourceTree? 
    • When trying to connect to my remote repository on Bitbucket.
  • Are you using Bitbucket Server or Cloud? If Server, which version?
    • I'm using bitbucket.org.
  • What version of SourceTree and OS are you using?
    • 2.1.2.5 Windows 7
  • What are the steps you're performing when you get this error? Can you send a screenshot?



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